Ice Storm 2020 FAQ
No matter how well electric utilities might be prepared, tornadoes, earthquakes, ice storms, and other natural and human-made disasters can cause significant damage to energy infrastructure, causing widespread power outages. Afterwards, electric companies must respond safely, swiftly and efficiently to restore service.
Hospitals, first responders such as police and fire departments, 911 call centers and nursing homes have top priority.
Then utilities begin to replace or repair lines that will restore power to the largest number of consumers.
Never touch a downed line or any nearby wires. Assume every downed line is dangerous. Even telephone or cable lines can become energized and deadly.
Call 911 and notify your utility as soon as possible.
Find phone numbers for your electric cooperative.
Concerns or complaints?
Let us know. Contact Consumer Services staff.
Report outages using your utility's contact information above.
Underground power lines
If the power outage was caused by a natural disaster, the property owner is responsibility for those costs. These damages should be reported to homeowner's or renter's insurance companies as applicable.
The Oklahoma Corporation Commission does not have jurisdiction over and cannot address any damages to personal property. Those disagreements must be resolved in district court.
Utilities are responsible for repairing the service lines, the service bracket, and the meter.
The customer is responsible for repairing the other parts attached to the house, such as the weather head, the service cable, and the meter socket/base. Customers are also responsible for any tree debris on their property.
The utility is responsible for vegetation management around the main lines that run from pole to pole. The homeowner is responsible for the maintenance of the line running from the pole to the weather head on the home. You can contact the utility company to have the line dropped and then re-installed after trimming is complete, or you can have the line buried at your expense.
Electric utilities under OCC jurisdiction must conduct vegetation management on a four-year cycle within the utility easements unless they have requested and received a waiver.
General storm-response-related questions
No. Such donations are funded by company shareholders. The OCC’s Public Utility Division, as well as other parties, audit these contributions to ensure these donations are not included for setting of customer rates.
- If you suspect a scam, hang up and log into your online account or call your utility to determine if you have a balance that needs to be paid.
- Delete any emails/texts that request “immediate action” to verify account details or demand personal information.
- Ignore suspicious requests for personal information.
- Don’t answer the door for unsolicited service offers.
- Always ask for the employee’s ID badge (if not properly displayed where it can be seen).