Online Payments Troubleshooting

Why am I unable to purchase an Authorization to Construct (ATC)?
A non-certified installer may only purchase one (1) Authorization to Construct during a calendar year. 

Installers with a status of Not Renewed or Suspended are limited to purchasing one (1) Authorization to Construct per calendar year. 

How can I verify my certification status?
Contact the Environmental Complaints and Local Services Division at (405) 702-6100 and ask to speak to a member of the on-site team. Representatives are available Monday-Friday, 8:00am - 4:30pm (CST).

My certification status recently changed. Why can't I proceed?
System updates may not be immediate. If your certification status has recently renewed or reinstated and you are still unable to purchase an ATC, contact our office for assistance.

Why can't I submit my application?
Some application fields have character limits. Excessive text in one or more fields may prevent the application from processing correctly.

Tips:

• Shorten lengthy descriptions
• Remove unneccessary special characters
• Verify that all required fields are completed
   

Which browsers are supported?
For the best experience, use the most current version of Microsoft Edge.

What if the application page does not load properly?
Try the following:

1. Refresh the page. If you are using a bookmarked link, try accessing the application from the Online Payments page instead.
2. Clear your browser cache and cookies.
3. Ensure the website is listed as a trusted site if your organization manages browser security settings.
4. Disable browser extensions like ad blockers, pop-up blockers, etc. that may interfere with website functionality.

The payment window appears briefly and then disappears. What should I do?
This issue is commonly caused by browser settings, browser extensions, or network security controls.

Please check the following:

• Disable pop-up blockers.
• Disable ad blockers.
• Temporarily disable browser-based antivirus or security plugins.
• Try using a different browser.
• If you are on a corporate or government network, try connecting from a different network or contact your IT department to determine whether security filters, firewalls, VPNs, or proxy settings are blocking the payment portal.

If the payment works in InPrivate or Incognito mode, the issue is likely related to a browser extension, cached data, saved browser settings, or another browser-specific configuration.

My payment was declined. What should I check?
Verify that the billing address, specifically the ZIP code, entered in the payment portal exactly matches the billing ZIP code associated with your payment account.

Even a small mismatch may cause the transaction to be declined.

My bank says the account is in good standing, but the payment still won't go through.
Ask your bank for the specific decline reason associated with the transaction. 

Simply confirming that the card is active or in good standing may not identify the issue.

Common decline reasons include:

• Address verification mismatch (billing zip code)
• Fraud prevention restrictions
• Daily spending limits
• Online transaction restrictions
• Insufficient available funds

I've tried all troubleshooting tips and still cannot make a payment.
Please contact our office and provide:

• The Online ID #, if available
• The date and time of the payment attempt
• The browser being used
• Any error messages received
• Screenshots, if available

This information will help us investigate the issue more efficiently. 

Contact the Environmental Complaints and Local Services Division at (405) 702-6100 and ask to speak to a member of the on-site team. Representatives are available Monday-Friday, 8:00am - 4:30pm (CST).