Provider Resources
OHCA Call Tree Options
Toll free: (800) 522-0114.
Option 1 For policy questions
- Hours: 8 a.m. - 5 p.m., M-F
Option 2 For the Internet helpdesk or electronic data interchange
- Option 1 For Internet/EVS PIN resets or assistance with SoonerCare Secure Site.
Hours: 8 a.m. - 12 p.m. and 1 p.m. - 5 p.m., M-F - Option 2 For assistance with EDI batch transactions.
Hours: 8 a.m. - 12 p.m. and 1 p.m. - 5 p.m., M-F
Option 3 For adjustments or third party liability
- Option 1 For questions concerning paid claim adjustments or outstanding A/R inquiries
Hours: 7:30 a.m. - 4 p.m., M, W, Th, F 12 p.m. - 4 p.m., Tuesday - Option 2 For health insurance injury/accident questionnaires, third party insurance inquiries, estate recovery or subrogation issues
Hours: 8 a.m. - 5 p.m., M-F
Option 4 For pharmacy issues
- Hours: 8 a.m. - 7 p.m., M-F, 9 a.m. - 5 p.m., Saturday,
11 a.m. - 5 p.m., Sunday
Option 5 For provider contracts
- Hours: 8 a.m. – 5 p.m. M, Tu, Th, F and 1 – 5 p.m., Wednesday
Email: ProviderEnrollment@okhca.org
Option 6 Prior authorizations
- Option 1 For pharmacy authorizations
Hours: 8 a.m. - 7 p.m., M-F, 9 a.m. - 5 p.m., Saturday, 11 a.m. - 5 p.m., Sunday - Option 2 For behavioral health authorizations
Hours: 8 a.m. - 5 p.m., M-F - Option 3 For status of a medical authorization
Hours: 8 a.m. - 5 p.m., M-F - Option 4 For DME, medical services or emergency prior authorization
Hours: 8 a.m. - 5 p.m., M-F - Option 5 For dental authorizations
Hours: 8 a.m. - 5 p.m., M-F
Other OHCA Contacts
- OHCA Provider Services and Training
SoonerCareEducation@okhca.org - OHCA Level of Care Evaluation (PASSR for persons with possible mental illness)
(405) 522-7133 or (405) 522-7674 - OHCA Long Term Care Claims
(800) 522-0114 - Federal / State Health Policy
(405) 522-7641 - Legal: Appeals/Grievances
(405) 522-7431
Other Useful Contacts
- Oklahoma Department of Human Services (OKDHS)
(405) 521-3646 - Vaccines For Children Program (VFC)
(405) 271-4073 - OKDHS, Aging Services
(405) 521-2281 - OKDHS, Children & Family Services Division
(405) 521-3777 - OKDHS, Developmental Disabilities Division
(405) 521-6267 - OKDHS, Family Support Services
(405) 521-3076 - SoonerRide (non-emergency transportation)
(877) 404-4500 - Child Abuse Hotline
(800) 522-3511 - Adult Protective Services Hotline
(800) 522-3511 - Long Term Care Ombudsman
(405) 521-6734 - Long Term Care Authority (ADvantage Waiver)
(918) 933-4900 or (800) 435-4711 - Oklahoma State Department of Health
(405) 271-5600 - Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS)
(405) 522-3908
Last Modified on
Mar 02, 2023
