Pharmacy Help Desk

The Pharmacy Help Desk assists with prescription claims. The help desk is available seven days a week with extended hours to help pharmacies and other providers solve prescription problems as they arise.

Call (405) 522-6205, option 4
or (800) 522-0114, option 4.

Service Hours
Monday-Friday	8 a.m. to 7:00 p.m.
Saturday	9 a.m. to 5 p.m.
Sunday	11 a.m. to 5 p.m.

The help desk offers assistance with:

Preferred product selection and exceptions
Prior authorization questions
On-line claims adjudication problems
Drug coverage issues
Patient eligibility questions
Other pharmacy concerns

The service is available for pharmacies, physicians, other providers and members with questions or problems relating to any prescription issue.

Last Modified on Nov 10, 2020

Oklahoma Health Care Authority

4345 N Lincoln Blvd

Oklahoma City, OK 73105

The Oklahoma Health Care Authority collects the personally identifiable data submitted and received in regard to applications for services, renewals, appeals, provision of health care and processing of claims. This data is treated as confidential and is stored securely in accordance with applicable law and regulations. OHCA may share this personally identifiable data with its authorized business associates, government agencies with jurisdiction over the OHCA, or as otherwise required or permitted by applicable law.