FAQs

Healthcare professionals can apply to join the HIE by submitting an application through MyHealth Access Network, the State Designated Entity.

Yes, a monthly subscription fee is required to support the base membership for joining the HIE. The fees are based on a volume metric that reflects each organization's size. The MyHealth Finance Committee, which is open to all participants, determines and approves membership fees to ensure they align with MyHealth's mission and support the organization in meeting the needs of its participants.

For additional questions, contact MyHealth Access Network at 918-236-3434 or email:  myhealth@myhealthaccess.net

Yes, participants are required to sign a Participation Agreement with the State- Designated Entity and must agree to the Terms & Conditions and Network Policies. These shared documents enable coordination across the healthcare community, ensuring privacy is maintained while securely and efficiently exchanging health information.

Product & Services available are:

• Analytics
• Care Gap Reporting
• Care Fragmentation Alerting
• Community Health Record
• Interoperability
• Medicines Viewer
• Provider Portal
• Single Sign-On (SSO)
• Social Drivers of Health (SDOH)
• Subscribed Notifications
• Technical Support
• Electronic Clinical Quality Measures (eCQM) - Coming Soon!
• Electronic Public Health Reporting to OK State Department of Health - Coming Soon!

For more information, visit the OKSHINE Products & Services page

MyHealth Access Network provides technical assistance, training sessions, and a dedicated helpdesk to support healthcare professionals during the onboarding process of connecting to the HIE. Questions about connecting with MyHealth Access Network can be sent to myhealth@myhealthaccess.net or for technical assistance, contact helpdesk@myhealthaccess.net.

Assistance with connection costs to the HIE is available through the Connection Fee Assistance program. Questions related to the program, application status, or policy inquiries can be sent to OKSHINE@okhca.org. 

Participation in Oklahoma's HIE is optional. 

Participation in the HIE is optional, therefore, submitting an exemption registration is not necessary. However, healthcare professionals are welcome to submit an exemption registration if they wish at https://oklahoma.gov/ohca/exemption.html. 

The Connection Fee Assistance Program is a state-funded initiative providing financial support to cover one-time connection fees for health care organizations integrating with Oklahoma's Health Information Exchange (HIE). This program aims to enhance the exchange of health information and create more comprehensive patient health records.

Any organization employing licensed healthcare professionals within the State of Oklahoma is eligible to receive assistance through this program.

The program covers the one-time connection fee for healthcare professionals to connect to the Health Information Exchange through the State Designated Entity (SDE). It does not cover ongoing subscription fees. 

• Step 1: Apply to participate in Oklahoma’s health information exchange.
• Step 2: Complete an application through the Office of the State Coordinator to receive assistance with one-time connection fee costs.
• Step 3: Receive approval from the Office of the State Coordinator.

Funding is limited and provided on a first-come, first-served basis.

Inquiries about application status can be sent to OKSHINE@okhca.org. Please be sure to include your healthcare organization name and any other identifying details related to the application. 

Once approved, the State Designated Entity, MyHealth Access Network, will facilitate a meeting to discuss the connection between your EHR (electronic health records) system and the HIE, including the technical and administrative procedures involved.

The Office of the State Coordinator will notify applicants via email if their application is denied. Reasons for denial may include duplicate submissions, the organization not meeting eligibility requirements, or incomplete information. If an application is denied, further instructions may be provided on how to resolve the issues or reapply if necessary. 

The State Designated Entity will notify the Office of the State Coordinator once all feeds for the healthcare organization are live. Following this, an email confirmation will be sent to the organization to verify its successful connection to the HIE.

• For questions regarding the Connection Fee Assistance program, contact the Office of the State Coordinator for Health Information Exchange (HIE) at OKSHINE@okhca.org.
• For questions regarding the application process, contact the State Designated Entity, MyHealth Access Network, at myhealth@myhealthaccess.net. 

Patient privacy is taken very seriously. All information shared through the HIE is secured with the highest forms of protection, including encryption and secure connections. The HIE also complies with all state and federal privacy laws, including HIPAA, to ensure patient data is safe.

Only healthcare professionals directly involved in your care, such as doctors, nurses, diagnostic technicians, and pharmacists, are authorized to access your records. Access is strictly controlled to protect your privacy.

The HIE does not include certain sensitive information, such as psychotherapy notes or any data restricted by federal or state laws.

Your information is automatically included in the HIE if your doctor participates. However, you have the option to opt out if you don’t want your health data shared. 

To opt out or revoke a previous opt-out:

1. Complete the appropriate form, available through your healthcare provider or MyHealth Access Network.
2. Have your identity verified by a notary.
3. Mail the notarized form to MyHealth or deliver it to your healthcare provider. After processing your request, MyHealth will send you a confirmation letter.

Opting out means your health information won't be shared through the HIE, which could limit your providers access to your complete medical history and potentially impact care coordination. However, your records will still be available within your individual provider’s systems.