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Long-Term Care Ombudsman

Service Information

​​​​The Ombudsman Program serves residents in Oklahoma’s long-term care facilities, including nursing homes, assisted living and similar adult care homes. An Ombudsman helps improve the quality of life and the quality of care available to long-term care facility residents.

Become a Ombudsman Volunteer

The Ombudsman program is supported by local volunteers who are committed to improving the lives of older persons in institutions. The Area Agencies on Aging Ombudsman Supervisors train, supervise and support the volunteers.  

Interested in volunteering? Reach out!
Phone: 1-800-211-2116 
Send an email

Provider Survey/Inspection Search

The Long Term Care Public File includes surveys/inspections/investigations, enforcement, and certification documents produced as a result of regulatory activity.

Contact Information

Bill Whited

State Ombudsman

Phone:
(405) 521-6734

Fax:
(405) 522-6739
ombudsmanfax@ltco.ok.gov

Key Personnel

Tony Fullbright

Deputy State Ombudsman


Gerri Randolph

Programs Manager II


Michelle Goins

Programs Manager II


Sherra Belk

Programs Manager II


Adrianna Climer

Administrative Programs Officer

Frequently Asked Questions

Medicare provides information to help individuals decide what nursing home will meet their needs. The "Care Compare" allows searches by state, county, name of facility or proximity.

File a complaint with the Area Agency on Aging in your area:

  • ombudsman.intake.line@ltco.ok.gov
  • 1-800-211-2116

Long-term care facilities must be licensed by the Oklahoma Department of Health to provide care. Complaints can be made directly to the Health Department.

A long-term care Ombudsman is a person who receives complaints from residents of long-term care facilities, their friends or relative and attempts to resolve those complaints within the facility. The Ombudsman has the authority to explore problems and recommend corrective action to the facility. 

Publications Library

Laws and Regulations Governing Long-Term Care

Oklahoma State Laws

Oklahoma State Regulations

Federal Laws

Federal Regulations

Last Modified on Nov 01, 2024
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