SoonerSelect Dental Scorecard - May 2026
Member Satisfaction
Calendar Year 2025
Member Satisfaction is evaluated through CAHPS® Patient Experience Surveys.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
Using any number from 0 to 10, where 0 is the worst regular dentist possible and 10 is the best regular dentist possible, what number would you use to rate you/your child’s regular dentist? | Child: 9.15 Adult: 9.01 | Data Not Yet Available |
Using any number from 0 to 10, where 0 is the worst dental care possible and 10 is the best dental care possible, what number would you use to rate all of the dental care you/your child received in the last 6 months? | Child: 9.22 Adult: 8.85 | Data Not Yet Available |
Using any number from 0 to 10, where 0 is the worst dental plan possible and 10 is the best dental plan possible, what number would you use to rate you/your child’s dental plan? | Child: 9.02 Adult: 8.39 | Data Not Yet Available |
Care from dentists and staff (mean score, 4 point scale) | Child: 3.77 Adult: 3.78 | Data Not Yet Available |
Access to dental care (mean score, 4 point scale) | Child: 3.03 Adult: 3.13 | Data Not Yet Available |
Dental plan services (mean score, 4 point scale) | Child: 3.18 Adult: 3.11 | Data Not Yet Available |
Provider Satisfaction
Calendar Year 2025
Provider satisfaction is evaluated through provider surveys. The results of the first round of surveys will be available during the fall of 2025.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
All things considered, how satisfied are you with SoonerCare as a dental benefits administrator of OK Medicaid? (Very Satisfied/Somewhat Satisfied) | 68.8% | 75.5% |
How likely are you to recommend SoonerCare to another dentist? (Definitely/Probably will recommend) | 50.3% | 57.8% |
Authorization of Services
January 2026 - March 2026
Prior authorization is a process that allows the managed care plans to approve treatment before it begins. Each plan has a different process for authorizing provided services, so reported numbers may not be comparable with other plans. Accuracy of data is dependent on each plan’s ability to report.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
Total % of Standard Prior Authorization Requests Completed Within 72 Hours | 99.99% | 99.97% |
Total % of Standard Prior Authorization Requests Denied | 24.54% | 35.77% |
Quality Metrics
May 2025 – April 2026
Standardized metrics from nationally recognized organizations are used to evaluate the quality of managed care performance.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
Percentage of enrolled children under age 21 who received an oral evaluation within the reporting year. Measure: Oral Evaluation, Dental Services | 48.85% | 52.54% |
Percentage of children aged 1–21 years who are at “elevated” risk who received at least 2 topical fluoride applications within the reporting year. Measure: Topical Fluoride for Children | 19.38% | 22.40% |
Percentage of children, who ever received at least one sealant on permanent molars by 10th birthdate. Measure: Sealant Receipt on Permanent First Molars | 31.57% | 33.10% |
Percentage of children, who received sealants on all 4 permanent molars by 10th birthdate. Measure: Sealant Receipt on Permanent First Molars | 24.37% | 25.05% |
Percentage of adults aged 30 years and older with history of periodontitis who received an oral evaluation within the reporting year. Measure: Periodontal Evaluation in Adults with Periodontitis | 32.77% | 33.53% |
