SoonerSelect Dental Scorecard - February 2026
Member Satisfaction
Calendar Year 2026
Member Satisfaction is evaluated through CAHPS® Patient Experience Surveys.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
Using any number from 0 to 10, where 0 is the worst regular dentist possible and 10 is the best regular dentist possible, what number would you use to rate you/your child’s regular dentist? |
Child: 9.15 Adult: 9.01 |
Data Not Yet Available |
Using any number from 0 to 10, where 0 is the worst dental care possible and 10 is the best dental care possible, what number would you use to rate all of the dental care you/your child received in the last 6 months? |
Child: 9.22 Adult: 8.85 |
Data Not Yet Available |
Using any number from 0 to 10, where 0 is the worst dental plan possible and 10 is the best dental plan possible, what number would you use to rate you/your child’s dental plan? |
Child: 9.02 Adult: 8.39 |
Data Not Yet Available |
Care from dentists and staff (mean score, 4 point scale) |
Child: 3.77 Adult: 3.78 |
Data Not Yet Available |
Access to dental care (mean score, 4 point scale) |
Child: 3.03 Adult: 3.13 |
Data Not Yet Available |
Dental plan services (mean score, 4 point scale) |
Child: 3.18 Adult: 3.11 |
Data Not Yet Available |
Provider Satisfaction
Calendar Year 2025
Provider satisfaction is evaluated through provider surveys. The results of the first round of surveys will be available during the fall of 2025.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
All things considered, how satisfied are you with SoonerCare as a dental benefits administrator of OK Medicaid? (Very Satisfied/Somewhat Satisfied) |
68.8% |
75.5% |
How likely are you to recommend SoonerCare to another dentist? (Definitely/Probably will recommend) |
50.3% |
57.8% |
Authorization of Services
October 2025 – December 2025
Prior authorization is a process that allows the managed care plans to approve treatment before it begins. Each plan has a different process for authorizing provided services, so reported numbers may not be comparable with other plans. Accuracy of data is dependent on each plan’s ability to report.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
Total % of Standard Prior Authorization Requests Completed Within 72 Hours |
99.88% |
89.11% |
Total % of Standard Prior Authorization Requests Denied |
26.34% |
27.66% |
Quality Metrics
February 2025 – January 2026
Standardized metrics from nationally recognized organizations are used to evaluate the quality of managed care performance.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
Percentage of enrolled children under age 21 who received an oral evaluation within the reporting year. Measure: Oral Evaluation, Dental Services |
48.87% |
52.13% |
Percentage of children aged 1–21 years who are at “elevated” risk who received at least 2 topical fluoride applications within the reporting year. Measure: Topical Fluoride for Children |
18.97% |
21.79% |
Percentage of children, who ever received at least one sealant on permanent molars by 10th birthdate. Measure: Sealant Receipt on Permanent First Molars |
31.57% |
31.47% |
Percentage of children, who received sealants on all 4 permanent molars by 10th birthdate. Measure: Sealant Receipt on Permanent First Molars |
24.37% |
24.02% |
Percentage of adults aged 30 years and older with history of periodontitis who received an oral evaluation within the reporting year. Measure: Periodontal Evaluation in Adults with Periodontitis |
32.77% |
39.48% |
