SoonerSelect Dental Scorecard - November
Member Satisfaction
Calendar Year 2025
Member Satisfaction is evaluated through CAHPS® Patient Experience Surveys. The results from the first CAHPS® surveys will be available in the early fall of 2025.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
| Using any number from 0 to 10, where 0 is the worst regular dentist possible and 10 is the best regular dentist possible, what number would you use to rate your child’s regular dentist? | Child: 9.15 Adult: 9.01 |
Data Not Yet Available |
| Using any number from 0 to 10, where 0 is the worst dental care possible and 10 is the best dental care possible, what number would you use to rate all of the dental care your child received in the last 6 months? | Child: 9.22 Adult: 8.85 |
Data Not Yet Available |
| Using any number from 0 to 10, where 0 is the worst dental plan possible and 10 is the best dental plan possible, what number would you use to rate your child’s dental plan? | Child: 9.02 Adult: 8.39 |
Data Not Yet Available |
| Care from dentists and staff | Child: 3.77 Adult: 3.78 |
Data Not Yet Available |
| Access to dental care | Child: 3.03 Adult: 3.13 |
Data Not Yet Available |
| Dental plan services | Child: 3.18 Adult: 3.11 |
Data Not Yet Available |
Provider Satisfaction
Calendar Year 2025
Provider satisfaction is evaluated through provider surveys. The results of the first round of surveys will be available during the fall of 2025.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
| All things considered, how satisfied are you with SoonerCare as a dental benefits administrator of OK Medicaid? | 68.8% | 75.5% |
| How likely are you to recommend SoonerCare to another dentist? | 50.3% | 57.8% |
Authorization of Services
July - September 2025
Prior authorization is a process that allows the managed care plans to approve treatment before it begins. Each plan has a different process for authorizing provided services, so reported numbers may not be comparable with other plans. Accuracy of data is dependent on each plan’s ability to report.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
| Total % of Standard Prior Authorization Requests Completed Within 72 Hours | 70.09% | 99.68% |
| Total % of Standard Prior Authorization Requests Denied | 26.85% | 27.91% |
Quality Metrics
Standardized metrics from nationally recognized organizations are used to evaluate the quality of managed care performance.
| Metric | DentaQuest | Liberty Dental |
|---|---|---|
Percentage of enrolled children under age 21 who received an oral evaluation within the reporting year. Measure: Oral Evaluation, Dental Services |
48.83% | 51.92% |
Percentage of children aged 1–21 years who are at “elevated” risk who received at least 2 topical fluoride applications within the reporting year. Measure: Topical Fluoride for Children |
19.30% | 21.83% |
Percentage of children, who ever received at least one sealant on permanent molars by 10th birthdate. Measure: Sealant Receipt on Permanent First Molars |
32.07% | 31.79% |
Percentage of children, who received sealants on all 4 permanent molars by 10th birthdate. Measure: Sealant Receipt on Permanent First Molars |
25.03% | 24.34% |
Percentage of adults aged 30 years and older with history of periodontitis who received an oral evaluation within the reporting year. Measure: Periodontal Evaluation in Adults with Periodontitis |
33.73% | 39.25% |
