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Last Modified on Jan 31, 2025

SoonerSelect Dental Scorecard - February


Member Satisfaction

Calendar Year 2025

Member Satisfaction is evaluated through CAHPS® Patient Experience Surveys. The results from the first CAHPS® surveys will be available in the early fall of 2025.

Metric DentaQuest Liberty Dental
Using any number from 0 to 10, where 0 is the worst regular dentist possible and 10 is the best regular dentist possible, what number would you use to rate your child’s regular dentist? Data Available Q3 2025 Data Available Q3 2025
Using any number from 0 to 10, where 0 is the worst dental care possible and 10 is the best dental care possible, what number would you use to rate all of the dental care your child received in the last 6 months? Data Available Q3 2025 Data Available Q3 2025
Using any number from 0 to 10, where 0 is the worst dental plan possible and 10 is the best dental plan possible, what number would you use to rate your child’s dental plan? Data Available Q3 2025 Data Available Q3 2025
Care from dentists and staff Data Available Q3 2025 Data Available Q3 2025
Access to dental care Data Available Q3 2025 Data Available Q3 2025
Dental plan services Data Available Q3 2025 Data Available Q3 2025

Provider Satisfaction

Calendar Year 2025

Provider satisfaction is evaluated through provider surveys. The results of the first round of surveys will be available during the fall of 2025.

Metric DentaQuest Liberty Dental
All things considered, how satisfied are you with SoonerCare as a dental benefits administrator of OK Medicaid? Data Available Q3 2025 Data Available Q3 2025
How likely are you to recommend SoonerCare to another dentist? Data Available Q3 2025 Data Available Q3 2025

Authorization of Services

October - December 2024

Prior authorization is a process that allows the managed care plans to approve treatment before it begins. Each plan has a different process for authorizing provided services, so reported numbers may not be comparable with other plans. Accuracy of data is dependent on each plan’s ability to report.

Metric DentaQuest Liberty Dental
Total % of Standard Prior Authorization Requests Completed Within 72 Hours 79.8% 88.8%
Total % of Standard Prior Authorization Requests Denied  31.6% 22.6%

Quality Metrics

Standardized metrics from nationally recognized organizations are used to evaluate the quality of managed care performance.

Metric DentaQuest Liberty Dental

Percentage of enrolled children under age 21 who received an oral evaluation within the reporting year.

Measure: Oral Evaluation, Dental Services

Data Available Q4 2025 Data Available Q4 2025

Percentage of children aged 1–21 years who are at “elevated” risk who received at least 2 topical fluoride applications within the reporting year.

Measure: Topical Fluoride for Children

Data Available Q4 2025 Data Available Q4 2025

Percentage of children, who ever received at least one sealant on permanent molars by 10th birthdate.

Measure: Sealant Receipt on Permanent First Molars

Data Available Q4 2025 Data Available Q4 2025

Percentage of children, who received sealants on all 4 permanent molars by 10th birthdate.

Measure: Sealant Receipt on Permanent First Molars

Data Available Q4 2025 Data Available Q4 2025

Percentage of adults aged 30 years and older with history of periodontitis who received an oral evaluation within the reporting year.

Measure: Periodontal Evaluation in Adults with Periodontitis

Data Available Q4 2025 Data Available Q4 2025
Last Modified on Jan 31, 2025
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