All documents, once received in our system, take at least 21 business days to process. Due to a high volume of document submissions, we are currently experiencing a delay in processing. Please rest assured that our dedicated team is working through the documents in the order they were received. Your patience during this time is greatly appreciated.
To check the status of your document submission, log in to your account and you will see the progress of your submission. You will also get real-time updates as they occur.
Submission status terms:
1. Incomplete (Pending Approval): This indicates that your submission has been received and is waiting a coordinator review. Submissions will be processed in the order received.
2. Invalid Flag (Call Helpline): If you see this status, it means your submission has been received and reviewed. However, the information provided is not acceptable to update your case verification. You can fix this by uploading a new workflow document that meets the requirements for verification. At that point, the "Invalid Flag" will be removed, and your case status will change to "Pending." OHCA has a guide that will help you identify what documents are acceptable for each request.
3. Completed (Approval): The uploaded document has been accepted, and the case has been updated with some or all verifications being met.
We understand you may have questions or concerns during this process. If you do need help, our helpline is always available. Please be sure to review the self-service options first to better your experience.
If you do need to call, we recommend calling during our lower wait times when you will receive faster help. These times are typically between 8-10 a.m. and 1-3 p.m.
Thank you for your patience as we work to process documents as quickly as possible and provide you with the best possible support. We are dedicated to serving you with efficiency and excellence.
This guide lists the types of documents that members can provide to find out if they qualify for SoonerCare. Members should provide documents before the date on the notice that they receive asking for documents. Originals should never be used as documents are not returned. This is not a complete list but does provide a guide.
These FAQs provide answers to basic questions like what is SoonerCare, what services does SoonerCare pay for, are vision or dental services covered, what is cost sharing, what should I do if I have an emergency, and do I need to call ahead for SoonerRide.
These helpful videos walk you step-by-step through a variety of topics. They include enrollment, creating an account, uploading documents and choosing a new provider.
Members who need to make a change to their case can be do so online through their SoonerCare account. You can make changes to your address, household size, income, and tax filing status. Changes to household size should be reported within 10 days of the change.
Need Customer Service Help?
We encourage you to explore the self-service options at left. They can help answer your questions or better your customer service experience.
If you have more questions or need assistance, please don’t hesitate to reach out to the SoonerCare helpline at 800-987-7767.
For faster help, you’ll typically experience lower call wait times between 8-10 a.m. and 1-3 p.m.
Thank you for your patience as we work to provide you with the best possible support. We’re dedicated to serving you with efficiency and excellence.
SoonerCare Helpline: 800-987-7767