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Member Services Helpline

  • 800-987-7767 or (711/TDD)

Call Tree Options

Option 1: Replace Member ID card  

Option 2: Select or Change PCP

  • Link to how-to videos: click here  
  • 8 a.m. to 5 p.m., Monday - Friday

Option 3: Online Applications/Renewals

  • Link to how-to videos: click here
  • 8 a.m. to 5 p.m., Monday - Friday

Option 4: PIN Number Resets for Online Applications

  • 8 a.m. to 5 p.m., Monday - Friday

Option 5: Behavioral Health

  • 8 a.m. to 5 p.m., Monday - Friday

Option 6: Pharmacy Help Desk

  • 8 a.m. to 5 p.m., Monday - Friday

Option 7: Third Party Liability

  • 8 a.m. to 5 p.m., Monday - Friday

Option 8: All Other SoonerCare Questions

  • 8 a.m. to 5 p.m., Monday - Friday
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Oklahoma Health Care Authority

4345 N Lincoln Blvd

Oklahoma City, OK 73105

Contact Us

The Oklahoma Health Care Authority collects the personally identifiable data submitted and received in regard to applications for services, renewals, appeals, provision of health care and processing of claims. This data is treated as confidential and is stored securely in accordance with applicable law and regulations. OHCA may share this personally identifiable data with its authorized business associates, government agencies with jurisdiction over the OHCA, or as otherwise required or permitted by applicable law.