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Due to heightened security alerts near the state capitol, OHCA will cancel the Jan. 20, 2021 board meeting and reschedule for next week. The safety of OHCA employees, board members and partners is of paramount importance. Once confirmed, the new date and time will be posted here.

Member Services Helpline

  • 800-987-7767 or (711/TDD)

Call Tree Options

Option 1: Replace Member ID card  

Option 2: Select or Change PCP

  • Link to how-to videos: click here  
  • 8 a.m. to 5 p.m., Monday - Friday

Option 3: Online Applications/Renewals

  • Link to how-to videos: click here
  • 8 a.m. to 5 p.m., Monday - Friday

Option 4: PIN Number Resets for Online Applications

  • 8 a.m. to 5 p.m., Monday - Friday

Option 5: Behavioral Health

  • 8 a.m. to 5 p.m., Monday - Friday

Option 6: Pharmacy Help Desk

  • 8 a.m. to 5 p.m., Monday - Friday

Option 7: Third Party Liability

  • 8 a.m. to 5 p.m., Monday - Friday

Option 8: All Other SoonerCare Questions

  • 8 a.m. to 5 p.m., Monday - Friday