A recent technical issue with Social Security number verification in the OMMA MedPortal affected numerous employee credentialing applications. We recognize this caused frustrations and raised concerns about employees being able to continue working.
As a result, OMMA is refunding employee credential fees paid in January. This refund applies exclusively to employee credential applications due to the specific nature of the technical issue and renewal timeframe; no other license types are eligible for this refund.
Refund process:
No action is required by employee applicants or commercial licensees.
- If you paid your application fee using a debit or credit card, your refund will be returned to your card in approximately 3-5 business days once issued.
- If you paid using bank account information, you will receive a refund check by mail. Checks may take up to 14 business days to arrive after processing.
All refunds are expected to be processed by the end of February, though some checks may arrive in early March. Applications received after Jan. 31 are not eligible for a refund.
What does this mean for credentialing status?
Employees remain credentialed even if they received a refund; no resubmission is necessary.
- Employees whose application status shows as “submitted” may continue working.
- Applications are being processed, and the status will update once complete; applicants will be notified of approvals or rejections via the OMMA Medportal.
- If your application is rejected, you will have 30 days to correct it following the rejection notice. During this timeframe, you may continue working.
- If a resubmission is incomplete or contains errors, it will be denied pursuant to Oklahoma law. Please double-check applications before submitting; a denial requires employees to cease working until a new application is submitted and approved.
Future improvements to credentialing:
To prevent widespread technical issues in the future, OMMA is transitioning these applications to a rolling basis. This ensures that application volume is distributed throughout the year rather than concentrated in January. Under this new system, credentials will expire one year from their approval date.
If you have questions or have not received your refund within the timeframes listed above, email licensing@omma.ok.gov.
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