If you are RENEWING a patient or business license, you must correctly log in to our new licensing portal for the first time to ensure your new online account is linked to your current license. Read more below.
New Licensing Software is Here
OMMA launched a new licensing portal, Thentia, in January 2022. If you’re a current OMMA patient or business licensee, you should have received at least one email from OMMA the week of Jan. 24, 2022, from email@example.com or firstname.lastname@example.org.
If you received that email and used the link inside it to set up your online account, you’re all set! You can log in to start your renewal. If you received it but didn’t use the link, go find the email and use the link to get started.
If you never received the email, or are a current licensee who has not been able to log in to the new portal, contact OMES at email@example.com with a detailed description of the problem.
If you can successfully log in but are having problems within the portal itself, contact the OMMA Call Center at 405-522-6662 or contact us by email.
We're excited to provide licensees with a more user-friendly system. This new software should also help prevent application delays. More about Thentia:
- The portal is more user-friendly. You can find information more quickly in the new system.
- Licensees can update the contact information for themselves or their business: name, phone number, email address and address.
- Wait times are reduced thanks to the design of both the applicant and regulator portals.
- Once a commercial license has been approved, the business can print their own license certificate.
- The transporter agent licenses associated with a commercial license will no longer deactivate automatically once the renewal application has been submitted.
All licensees should have received at least one email from us about the new portal during the week of Jan. 24. Look for a message from firstname.lastname@example.org or email@example.com. Use the link in that email to set up your account in Thentia, which will have all of your licensing information from the previous portal.
Please only log into the new portal for the first time using the email from OMMA to be sure your licensing data transfers correctly. Creating a new account and asking to merge it with the old account will create processing delays.
Information provided in previously submitted applications will be included in the large data migration. You should be able to view all the information that was in Complia (the old system) when you log into Thentia (the new one).
Once the renewal or new application has been approved, commercial licensees are able to print their own license certificate. OMMA will continue to mail licenses to patients and caregivers.
Our state laws require patients to use OMMA-printed licenses to legally buy and possess medical marijuana products. In the long term, we’re working toward a digital license that could possibly be available to patients as soon as a license is approved.
Yes, you can add more than one profile in Thentia, but the application name must match the profile name.
Many of the agencies OMMA works closely with also use Thentia. Switching to Thentia will make information sharing between OMMA and the other agencies more efficient. Thentia also offers a more user-friendly interface and provides more customization within the application portals to help reduce license processing times.