HMO Complaint Information

How To Register A Complaint

The Oklahoma Insurance Department handles all complaints about HMOs. To file a complaint against an HMO contact the Oklahoma Insurance Department. To access the Insurance Department's Request for Assistance form, call (405) 521-2991 or (800) 522-0071. Complaints involving HMO problems can be submitted to the Insurance Department in writing by letter or using the online complaint form linked above. All complaints need to include the HMO name, the member's ID number, and a brief description of the problem. Please include copies of any bills, documents, or correspondence you believe will assist in reviewing the problem. Your complaint will be reviewed to ensure compliance with HMO laws and rules. Be sure to use dark ink and do not highlight. Otherwise, important data may not be legible.

The Oklahoma Insurance Department mailing address is:

Oklahoma Insurance Department
Consumer Assistance/Claims Division
2401 NW 23rd Street, Suite 28
PO Box 53408
Oklahoma City, OK 73152-3408

Mailing Address:
Oklahoma State Department of Health
Health Resources Development Services
123 Robert S. Kerr. Ave., Suite 1702
Oklahoma City, OK 73102-6406

Physical Address:
Oklahoma State Department of Health
Health Resources Development Services
123 Robert S. Kerr Ave.
Oklahoma City, OK

Phone: (405) 426-8175
Fax: (405) 900-7571
Email: cwmp@health.ok.gov