Quality Improvement (QI)

Quality Improvement (QI) in public health is the use of a deliberate and defined improvement process, such as Plan-Do-Study-Act, which focuses on activities that are responsive to community needs and improving population health. It refers to a continuous and ongoing effort to achieve measurable improvements in the efficiency, effectiveness, performance, accountability, outcomes, and other indicators of quality in services or processes.

The Oklahoma State Department of Health (OSDH) is committed to continuous (QI) efforts to ensure the highest quality public health services for the residents of the state of Oklahoma.

Quality improvement is one element of performance management. Performance Management is a systematic process that helps an organization achieve its mission and strategic goals by improving effectiveness, empowering employees, and streamlining decision making.

A comprehensive and robust performance management program includes the establishment of a quality improvement program.

The OSDH seeks to grow a culture of QI across all divisions and involving all staff. This is achieved by following a framework provided by the National Association of County and City Health Officials (NACCHO) called, “Roadmap to a Culture of Quality Improvement.” Through the roadmap, the OSDH is changing the way it looks at data, views challenges as opportunities, and engages all levels of staff into the performance management process.

Oklahoma State Department of Health
1000 NE 10th Street
Oklahoma City, OK 73117

Office: (405) 271-9444 ext. 56507
Email: AmandaC@health.ok.gov