Current projects and supplier needs

Developing agency teams: Enhancing professional development opportunities for staff by modernizing training and creating career ladders and pathways. Ensuring development of hiring and retention practices to attract and retain top talent and establish a great onboarding experience.
Enhancing customer experience: Making innovative efforts at outreach and creating value for customers through better coordinated workforce services and programs, both online and in person.
Establish operational infrastructure: Developing the framework that will functionally organize and continuously monitor operational service delivery. Establish or enhance standard operating procedures, key performance metrics, and personnel goals and responsibilities across all workforce programs.
On-the-go response team: Building mobile offices that can travel statewide to address workforce needs during disasters or mass layoffs.
Expand virtual services: Enhancing virtual communication options throughout the claimant, job seeker and employer online experience.
Claimant engagement tool/kiosk: Creating self-service options for claimants coming into local offices that can gather information and address needs as appropriate.
Local office technology upgrades: Upgrading hardware in local workforce offices to provide more equitable access to workforce services for the citizens of Oklahoma.

Last Modified on Oct 05, 2023