Monthly IS Updates
Customer Success and IT Operations
We are upgrading our contact center technology from inContact to Amazon Web Services (AWS) Connect to enhance your customer experience with improved service and innovative features. This transition aims to provide faster resolution times, increased agent productivity, and data-driven decision-making, ensuring a smooth and beneficial upgrade for all users.
During the initial phase, you may be asked for your State Employee ID number to help secure interactions. Providing this ID is voluntary; you can still access our services without it. We are committed to ensuring a smooth transition. If you have any questions, please submit a ServiceNow ticket.
We're making it easier for you to log in on your Mac by setting up a system that allows you to sign in just once and stay logged in when using Firefox and Chrome. This update is being sent to Macs that are managed through our system, Intune, and will help reduce the number of times you need to enter your login details when browsing the web.
Network and Servers
- The network team continues replacing network hardware across the state to refresh end-of-lease equipment, standardize all older network configurations to the current OMES standard and upgrade other equipment to increase functionality and performance.
In January and continuing through February, the network team has or will be servicing:
- Office of Juvenile Affairs.
- Oklahoma Department of Veterans Affairs.
- Oklahoma Department of Transportation.
- Oklahoma Department of Mental Health and Substance Abuse Services.
- Department of Libraries.
- Denver Davison Building.
Cyber Command
OMES Cyber Command is improving disk space on Windows devices. Windows Storage Sense is a feature that will automatically free up space by deleting unnecessary files, like temporary files, items in the Recycle Bin, and unused files that are stored in OneDrive. It also moves OneDrive files not accessed in 30 days to online-only storage, marked by a cloud icon. These files stay in OneDrive and File Explorer and can be downloaded when opened.
To keep specific files on your device, follow the instructions in this Knowledgebase Article.
OMES is implementing a new web browser endpoint policy for increased security across supported devices. This policy will impact Chrome and Edge browser extensions by disabling any not on the approved allow list and blocking future installations.
The aim is to remove malicious and unwanted extensions from the organization. Extensions currently on the allow list may be subject to removal to meet state standards. To add an extension to the allow list, users must submit a Service Desk ticket with a link to the extension for the security department's software review team.
To improve security and provide a safer browsing experience, Zscaler has advised the adoption of secure browsing policies that will block outdated and unsupported versions of web browsers. If you try to access the internet using any browser that is no longer supported, you may encounter an error message.
Please submit a Service Desk ticket if you receive the message above. Browser updates are handled automatically, and an OMES team member will investigate any issues related to outdated versions. In the meantime, you can use another supported browser until your preferred browser is updated.
Application Development
As we enter the new year, it's important to review the updated PeopleSoft User Guide and COR manuals to enhance your general knowledge and address frequently asked questions. These resources are accessible on the CAR and CP webpages under PeopleSoft System Manuals.
Additionally, PeopleSoft Financials end-users now have the capability to delegate workflow item approvals to teammates, allowing for uninterrupted approval processes during absences. Detailed self-service instructions can be found in the PeopleSoft Financials Delegation User Guide.