IS Service Map
We are committed to ensuring you can connect with OMES IS when help is needed. Use this service map for escalation tiers.
- Applications
- Data
- Customer Success
- Cyber Command
- Network & Servers
- EPMO
Build, Maintain and support applications and web services
- Citizen experience and web services
- Custom, enterprise and legacy applications
- Maintenance
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Tier 2- Contact department management
Deputy Director of Applications Development
Chad Gorshing
Email: chad.gorshing@omes.ok.gov
Tier 3- Contact state chief information officer
State Chief Information Officer
Joe McIntosh
Email: joe.mcintosh@omes.ok.gov
Phone : 405-824-3793
Tier 4- Contact OMES deputy director
OMES Deputy Director
Jerry Moore
Email: jerry.moore@omes.ok.gov
Phone: 405-522-5828
.
Support data integration and data standards.
- Governance.
- Data standards.
- Data sharing and exchange.
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Tier 2- Contact department management
Deputy Director of Data Services
Jessica Gateff
Email: jessica.gateff@omes.ok.gov
Phone: 214-592-7838
Tier 3- Contact state chief information officer
State Chief Information Officer
Joe McIntosh
Email: joe.mcintosh@omes.ok.gov
Phone : 405-824-3793
Tier 4- Contact OMES deputy director
OMES Deputy Director
Jerry Moore
Email: jerry.moore@omes.ok.gov
Phone: 405-522-5828
.
Support computers, laptops, tablets, phones and software
- Ordering and installation.
- Troubleshooting.
- Lifecycle management.
- Mobile devices.
- User provisioning.
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email: ServiceDesk@omes.ok.gov
Tier 2- Contact department management
Customer Success Senior Director
Aleta Seaman
Email: aleta.seaman@omes.ok.gov
Phone: 405-248-7943
Tier 3- Contact state chief officer
State Chief Information Officer
Joe McIntosh
Email: joe.mcintosh@omes.ok.gov
Phone : 405-824-3793
Tier 4- Contact OMES deputy director
OMES Deputy Director
Jerry Moore
Email: jerry.moore@omes.ok.gov
Phone: 405-522-5828
.
Safeguarding and protecting state data and applications.
- Endpoint security
- Compliance/privacy
- Forensics/incident response
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email: ServiceDesk@omes.ok.gov
Tier 2- Contact department management
Chief Information Security Officer
Michael Toland
Email: michael.toland@omes.ok.gov
Phone: 405-615-6372
Tier 3- Contact state chief information officer
State Chief Information Officer
Joe McIntosh
Email: joe.mcintosh@omes.ok.gov
Phone : 405-824-3793
Tier 4- Contact OMES deputy director
OMES Deputy Director
Jerry Moore
Email: jerry.moore@omes.ok.gov
Phone: 405-522-5828
.
Build and support infrastructure for state data and applications.
- Network connectivity
- Servers and storage
- Phones and Call center systems
- Cabling
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Tier 2- Contact department management
State Chief Information Officer
Joe McIntosh
Email: joe.mcintosh@omes.ok.gov
Phone : 405-824-3793
Tier 3- Contact state chief information officer
State Chief Information Officer
Joe McIntosh
Email: joe.mcintosh@omes.ok.gov
Phone : 405-824-3793
Tier 4- Contact OMES deputy director
OMES Deputy Director
Jerry Moore
Email: jerry.moore@omes.ok.gov
Phone: 405-522-5828
.
Provide support for small business projects to large enterprise solutions.
- Program and project management
- Business analysis
- Resource support
- Submit Project & IT Approval Initiation Request
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email: ServiceDesk@omes.ok.gov
Tier 2- Contact department management
Enterprise Programs Director
Ernest Little
Email: ernest.littlel@omes.ok.gov
Tier 3- Contact state chief information officer
State Chief Information Officer
Joe McIntosh
Email: joe.mcintosh@omes.ok.gov
Phone : 405-824-3793
Tier 4- Contact OMES deputy director
OMES Deputy Director
Jerry Moore
Email: jerry.moore@omes.ok.gov
Phone: 405-522-5828
Tier 5- OMES executive director
OMES Executive Director
John Suter
Email: john.suter@omes.ok.gov
