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IS Service Map

We are committed to ensuring you can connect with OMES IS when help is needed. Use this service map for escalation tiers.

Build, Maintain and support applications and web services

  • Citizen experience and web services
  • Custom, enterprise and legacy applications
  • Maintenance

Tier 1- Contact the OMES Service Desk

Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.

Chat Support
Select live chat and type speak with a live agent to start a session: 
servicedesk.ok.gov

Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email:
ServiceDesk@omes.ok.gov

Tier 2- Contact department management

Deputy Director of Applications Development
Chad Gorshing
Email: chad.gorshing@omes.ok.gov

Tier 3- Contact state chief information officer

Support computers, laptops, tablets, phones and software.

  • Ordering and installation.
  • Troubleshooting.
  • Lifecycle management.
  • Mobile devices.
  • User provisioning.

Tier 1- Contact the OMES Service Desk

Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.

Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov

Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email:
ServiceDesk@omes.ok.gov

Tier 2- Contact department management

Customer Success Senior Director
Aleta Seaman

Email: aleta.seaman@omes.ok.gov
Phone: 405-248-7943

Tier 3- Contact state chief information officer

Safeguarding and protecting state data and applications.

  • Endpoint security
  • Compliance/privacy
  • Forensics/incident response

Tier 1- Contact the OMES Service Desk

Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.

Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov

Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email:
ServiceDesk@omes.ok.gov

Tier 2- Contact department management

Chief Information Security Officer
Michael Toland
Email: michael.toland@omes.ok.gov
Phone: 405-615-6372

Tier 3- Contact state chief information officer

Support data integration and data standards.

  • Governance.
  • Data standards.
  • Data sharing and exchange.

Tier 1- Contact the OMES Service Desk

Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.

Chat Support
Select live chat and type speak with a live agent to start a session: 
servicedesk.ok.gov

Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email:
ServiceDesk@omes.ok.gov

Tier 2- Contact department management

State Data Strategy Manager
Tristan Kilgore

Email: tristan.kilgore@omes.ok.gov

Tier 3- Contact state chief information officer

Provide delivery and support for enterprise and human capital software services.

  • PeopleSoft Financials and supply chain management.
  • Oracle Primvera Unifer.
  • Workday and VNDLY.
  • Office of State Treasurer.

Tier 1- Contact the OMES Service Desk

Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.

Chat Support 
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov

Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email: ServiceDesk@omes.ok.gov

Tier 2- Contact department management

Senior Director of Enterprise Systems
Ayana Wilkins
Email: ayana.wilkins@omes.ok.gov
Phone : 405-521-4625

Tier 3- Contact state chief information officer

Provide support for small business projects to large enterprise solutions.

Tier 1- Contact the OMES Service Desk

Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.

Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov

Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email:
ServiceDesk@omes.ok.gov

Tier 2- Contact department management

Enterprise Programs Director
Ernest Little

Email: ernest.littlel@omes.ok.gov

Tier 3- Contact state chief information officer

Build and support infrastructure for state data and applications.

  • Network connectivity
  • Servers and storage
  • Phones and Call center systems
  • Cabling

Tier 1- Contact the OMES Service Desk

Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.

Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov

Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email:
ServiceDesk@omes.ok.gov

Tier 2- Contact department management

Director of Server Operations
Jason Nichols

Email: jason.nichols@omes.ok.gov

Director of Network Operations
Jeremy Willis

Email: jeremy.willis@omes.ok.gov

Tier 3- Contact state chief information officer

Last Modified on Nov 01, 2024
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