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FAQs


General Questions


All deposits entered into Core between 8:00 a.m.-10:00 a.m. will post the same day. Deposits entered between 10:00 a.m.-5:00 p.m. will post the next working day.

The cashier window is open from 10:00 a.m.-4:00 p.m. for check cashing and from 8:00 a.m.-5:00 p.m. for agencies to pick up interagency mail, payroll and CMIA.

All requests must be received by the treasurer's office no later than 4:30 p.m.

The agency will have to issue a stop payment/reversal form. For payroll items, use the OSF Form PWC. Fill it out and fax it to OSF, 405-521-3902 and mail the original form to OSF. For all other items, fax the Stop Payment/Reversal form to OST, 405-521-4176. If you need a reversal form, contact 405-521-6070. If OST receives the stop payment/reversal form from the agency three days prior to the effective date, the item can be stopped before going to the receiver's account. If OST does not receive the stop payment/reversal form at least three days prior to the effective date, a reversal will be issued on the item. Reversals are alwasy at risk of NOT being returned. The agency must notify the receiver of the reversing entry and the reason for that entry no later than the effective date of the reversing entry.

A reversing entry must be transmitted to the receiving bank by midnight of the fifth banking day following settlement of the erroneous entry. In other words, there is a limited timeframe to originate reversals.

Banking


The Treasurer’s Office is located inside the State Capitol on the 2nd floor, east wing. The physical address is:

2300 N Lincoln Blvd, Rm 217
Oklahoma City, OK 73105

The State Treasurer’s Office will only cash State of Oklahoma checks and state employee checks, and there is no fee.

State employees can cash personal checks up to $250.00 per day. For state warrants, we request that you call (405) 522-4229 to verify we have enough funds to cover checks larger than $25,000.00

To place a stop pay, you will need to fill out a stop pay form and fax it in to the Treasurer’s Office at (405) 522-4508 or (405) 521-4176. You can contact the State Treasurer’s Office at (405) 521-3191 to verify the status of a warrant.

Yes. If you contact the Treasurer’s Office at (405) 521-3191 by 4:30 we can reverse the stop pay.

You will need to contact the Office of State Finance at (405) 521-2444.

You can contact the Treasurer’s Office at (405) 521-3191.

You will need to contact Unclaimed Property at (405) 521-4273. The offices are located at:

Commerce Center Lower Level
9520 N. May Avenue
Oklahoma City, OK 73120

Yes. Please contact the Treasurer’s Office at (405) 521-3191 for a new signature card. Click here for a new Stop Payment Authorization form.

Yes.

The Treasurer’s Office at (405) 522-4227.

You will need to contact the agency that issued the check. If you do not know the agency that issued the check please contact the Treasurer’s Office at (405) 521-3191.

You will need to contact the agency that issued the check. If you do not know the agency that issued the check please contact the Treasurer’s Office at (405) 521-3191.

You will need to visit the county office where your home is located. For Oklahoma County:

320 Robert S. Kerr, Room 307
Oklahoma City, Oklahoma 73102.

No, the Treasurer’s Office only cashes State issued checks.

You will need to contact the Tax Commission at (405) 521-3160 or (800) 522-8165. 

You will need to contact the IRS at (800) 829-1040 M-F 7am-10pm

You will need to fill out a OSF Form 76 (Deposit Correction Form) 

All deposits entered into Core between 8:00 a.m.-9:00 a.m. will post the same day. Deposits entered between 9:00 a.m.-5:00 p.m. will post the next working day.

The cashier window is open from 9:00 a.m. - 4:00 p.m for check cashing and from 8:00 a.m. - 4:00 p.m for agencies to pick up interagency mail, payroll, and CMIA. 

We can check the status of an EFT item if specific information is available, the agency number, the participant ID and name, the amount and the effective date of the item.

The agency will have to issue a PWC for Payroll, an EWC for Electronic Warrant Cancellation (Miscellaneous or Travel) or a Stop Payment/Deletion, Reversal, Reclaim for OST transaction/all other EFT items (CMIA, Debits, Pensions, etc.).

Stop Payment/Delete - If OST receives a 'Stop Payment/Deletion, Reversal, Reclaim' form from the agency three (3) days prior to the effective date of the item it can be stopped before being transmitted to the Receiver's account.

Reversal or Reclaim - If OST does not receive the 'Stop Payment/Deletion, Reversal, Reclaim' form from the agency three (3) days prior to the effective date of the item a Reversal or Reclaim will be issued.  Reversals and Reclaims are always at risk of "not" being returned to the State.

The Agency must notify the Receiver/account holder of the reversing entry and the reason for it no later than the Effective Date of the reversing entry.

A reversing entry must be transmitted to the receiving bank by midnight of the fifth banking day following settlement of the erroneous entry.  In other words, there is a limited timeframe to originate reversals. Remember that all reversals are at "risk".

First you must determine which card types you wish to accept. Then you can complete the credit card applications based on your decision and return to the Treasury Services Coordinator.  For more information refer to the Acceptance Under the State Contract section of this site or call 405-522-4256.

Payment Card Industry (PCI) Data Security Standards (DSS) require merchants to protect sensitive cardholder information.  PCI-DSS compliance requirements mandate that each state agency accepting credit card payments complete an annual assessment of their card processing environment.  Requirements under PCI-DSS vary greatly depending on an agency's acceptance environment. 

The Treasurer's Oracle System passwords are reset by the OSF Helpdesk. The Helpdesk can be reached by email or phone at 405-521-2444. Image View passwords can be reset by the Agency Security Administrator for large agencies. Small agencies without an administrator can request a password reset by email

Holder Information


Unclaimed property is any financial asset, usually intangible, being held for a person that cannot be found. It is not real estate, abandoned personal property, or lost and found items.

A Holder is any person or business entity in possession of property belonging to another. In Oklahoma, Holders report and remit unclaimed property to the Office of State Treasurer on an annual basis.

Please access the OK State Treasurer’s website for reporting information at: Holder Information.

Please refer to the Oklahoma Verification & Checklist at: (Verification & Checklist) 09/25/14

Life insurance companies must report and remit on May 1st . All other Holders must report and remit on November 1st . Please refer to O.S. Title 60 – Section 661-Report of Abandoned Property (Chapter 13)

“Due Diligence” is the degree of effort required by statute that a Holder of abandoned property must use to find the rightful owner of property before the property is remitted to the state. Please refer to O.S. Title 60 – Section 661-Report of Abandoned Property (Chapter 13). A “Due Diligence” letter is a written notice to the apparent Owner at the owner’s last known address informing the Owner that the Holder is in possession of property subject to the Uniform Unclaimed Property act. 

Yes, if a Holder knows that the owner is deceased, the Holder must still send a “Due Diligence” letter to the last-known address of the owner. 

The mailing of notice by first-class mail to the last-known address of the Owner will satisfy the “Due Diligence”

The mailing of notice by first-class mail to the last-known address of the Owner by the Holder shall constitute compliance and no further action the part of the Holder shall be necessary.

Submit an e-mail to holderinfo@treasurer.ok.gov. The e-mail needs to include the Company’s federal id number. Please call the OK Unclaimed Property Holder Division at (405) 521-4275 if you need further assistance.

Items of value under Fifty Dollars ($50.00) each must be reported in the Aggregate, except property which is one of a recurring number of continuous payments, including, but not limited to, royalties, annuities, dividends, distributions, and other sums presumed abandoned pursuant to O.S. Title 60 Section 661-Report of Abandoned Property (B-1), all of which shall be reported in the same manner as property with a value of Fifty Dollars ($50.00) or more. Refer to details at:  O.S. Title 60 – Section 661-Report of Abandoned Property (Chapter 13).

If a Holder does not have unclaimed property to be reported, a negative report (a report or a letter stating no property is reportable) is not required but is encouraged. Report Form~497-UP-2

Please access Securities Delivery/Remittance Letter on our web page for reporting instructions.

After obtaining written permission from OST, and upon terms and conditions prescribed by OST, a Holder may report and deliver property prior to the expiration of the abandonment period. OST shall take into consideration the value of the property before accepting it. If OST determines that the value of the property is relatively small, OST may postpone taking possession of the property until sufficient amount of property is accumulated. The property so delivered will be held by OST and will not be presumed abandoned until the expiration of the applicable abandonment period. Please see: O.S. Title 60 Section 677 (B) (Chapter 13).

Please refer to remittance information here.

A Holder must submit a request for an extension on Company letterhead prior to the report due date. 

Yes, (2002-2004-incorrect, 2002, 2003, 2004-correct)

No, a report is required for each year compliance, but a single check can be issued for total of all the reports.

The Oklahoma State Treasurer (OST) has instituted a Compliance Assistance Program to assist businesses with reporting Unclaimed Property from prior years. Please access Oklahoma’s Compliance Assistance Program for details.

No, a single user id and password can be used to report on behalf of as many companies as needed.

Company profile information in the NAUPA formatted file is imported from the electronic file into unclaimed property database. 

The notarized verification of the report, screen print of file upload and payment.

No.

No. A Holder may file a written explanation of an error in the presumption of abandonment of any previously reported and paid or delivered property. If the property has not been claimed by the Owner and the OST is satisfied an error has been made, a refund of the payment or delivery of the property shall be made to the Holder.

If the Owner has other active accounts with the Holder and the Holder has notified the Owner of the property that would otherwise be abandoned, then the dormant account is not considered unclaimed property. 

Yes, intangible property held by any government entity must be reported and remitted to the Office of State Treasurer.

A Holder has a duty to submit a report and remit property ten (10) years after the duty arose. Please see O.S. Title 60 Section 679.1(A) (Chapter 13).

Oklahoma State Treasurer, Unclaimed Property Division

Currently, OST Unclaimed Property does not accept wire transfers.

A Holder may file a written explanation of an error in the presumption of abandonment of any previously reported and paid or delivered property. If the property has not been claimed by the Owner and the OST is satisfied an error has been made, a refund of the payment or delivery of the property shall be made to the Holder. An “Affidavit for Reimbursement” can be obtained at Holder Information.

The State Treasurer may require any person has not filed a report to file a verified report stating whether or not the person is holding any unclaimed property reportable or deliverable under the Uniform Unclaimed Property Act. If the State Treasurer has reason to believe that any person failed to report property in accordance with the Uniform Unclaimed Property Act, the State Treasurer may make a demand by certified mail, return receipt requested, that such report be made and filed with the State Treasurer. The report of abandoned property or any other report required shall be made and filed with the State Treasurer within sixty (60) days after receipt of the demand. The State Treasurer may at reasonable times and upon reasonable notice examine the records of any person if the State Treasurer has reason to believe that such person has failed to report property that should have been reported pursuant to the Uniform Unclaimed Property Act. If a person is treated under O.S. Title 60 Section 656 – Property or Funds Held by Fiduciary of this title as the Holder of the property only insofar as the interest of the business association in the property is concerned, the State Treasurer, pursuant to subsection B of this section, may examine the records of the person if the State Treasurer has given the notice required by subsection B of this section to both the person and the business association at least ninety (90) days before the examination. If a Holder fails after September 1, 1991 to maintain the records required by O.S. Title 60 Section 679.1 of this title and the records of the Holder available for the periods subject to the Uniform Unclaimed Property Act are insufficient to permit the preparation of a report, the State Treasurer may require the Holder to report and pay the amount that is reasonably estimated from any available records. Please see O.S. Title 60 Section 678 – Failure to Report Property – Examination of Records. Refer to details here.

Yes – Please see: O.S. Title 60 Section 680 Penalties (Chapter 13).

No, the safe deposit box inventory should be reported in the electronic file. The notarized inventory sheet will not be required. 

Electronic Payment Requirement


The Treasurer’s Office processes payment records in the manner specified in the record initiated by the agency. State agencies can specify that payments be made with a paper warrant (check), or with an ach (a form of electronic funds transfer) or wire transfer. The Treasurer’s Office plans to continue processing payment records as they are received. If your agency must continue to process any payments via paper warrant (check), for whatever reason, you will need to request an exemption for cause using the specified form.

Each agency who initiates a disbursement that cannot be processed through an electronic payment mechanism must request an exemption. If your agency will issue a payment to any vendor in CORE that does not have the banking information available to select and utilize to issue an electronic payment, then you will need to request an exemption pursuant to Section B of the Request for Exemption electronic document that has been distributed. Your request does not have to be vendor specific but can address the lack of banking data for certain vendors within the CORE vendor system.

No. Disbursements of public funds are authorized by state agencies consequently exemptions are only granted to state agencies. Each agency making a payment to a vendor, program participant, student, beneficiary, taxpayer, etc. with a paper warrant (check) must complete and file the Request Form. The Electronic Payment Exemption Request Form should address payees as a group such as vendors who have not provided banking data, students younger than 18 who do not have bank accounts and are not eligible for a debit card, beneficiaries who receive a multiple payee payment, etc.

Vendors who would like to enroll to receive payments electronically may submit an inquiry.

Yes, 700 fund payments are examples of payments required by the statute to be disbursed from the State Treasury electronically unless the Treasurer has granted an exemption for cause.

If your agency wants to issue an electronic payment to a CORE vendor that does not have the banking information available to select, contact the vendor and encourage them to utilize the CORE vendor portal to register to receive electronic funds transfers. If your agency wants to make electronic payments that do not originate in CORE please contact Diedra O’Neil, 522-4256 or Carole Bailey, 522- 4216 with our Banking Services Division.

Review “Frequently Asked Questions,” submit completed forms and questions and, if necessary contact Susan Eubanks, 522- 4215, for assistance with the Request Form.

Yes. Payments can be processed electronically and remain confidential.

Conduent Way2Go PayCard


The Way2Go card is a MasterCard branded prepaid debit card and your net pay is deposited directly onto the card each pay period.

Yes, you will receive a welcome kit when you enroll and it will provide you with instructions about how you can use the card online at GoProgram.com. It also gives you the phone numbers to call for customer support, if you need help.

No, you must activate your card by calling the number on the back of the card and sign your card before you can use it.

Cards are personalized and placed in the mail for first-class delivery to employees one business day after receipt of the OST enrollment file. Employees then will receive cards in approximately 7-10 calendar days. 

Before you can use your card, you must call Way2Go Customer Service at 1-844-893- 3121 to activate your card and select a 4-digit Personal Identification Number (PIN). You may also visit www.goprogram.com set up your account and PIN your card. 

You can change your PIN at any time by calling Way2Go Customer Service at 1-844-893- 3121. You may also change your PIN under the services tab once you have set up an account at www.goprogram.com.

Do not try to guess your PIN. For your security, your card may be locked after three incorrect PIN entries. If you forget your PIN, call Way2Go Customer Service at 1-844- 893-3121 to select a new PIN.

Yes, there is a complete detailed list of all transaction fees that are associated with the Way2Go card that can be found on our website. You will also receive a list of transaction fees with your Way2Go card welcome kit.

You can receive cash from your Way2Go card by any of the following ways:

  • MoneyPass or Comerica Bank ATM locations without a surcharge fee.
  • Cash back with purchases at participating retail locations.
  • Over the Counter Cash Withdrawal at participating MasterCard Member Banks.

If your card is lost, stolen or damaged, cardholders must call Way2Go Customer Service at 1-844-893-3121 to report. A new card will be issued and any remaining balance will be transferred to the new card.

Way2Go card “does not” provide check writing privileges, so you will need to request a new card immediately in order to access your funds.

If your card has been lost, stolen or damaged, you cannot access your funds without a card.

You will receive your card in approximately 7-10 calendar days following your request.

Yes. Cardholders will be presented with two options for card delivery, standard or expedited delivery. Standard delivery requests are free of charge, requests received prior to midnight will be received by the cardholder in the U.S. mail approximately 7-10 calendar days. Expedited delivery requests will incur a charge of $15 (the fee will be deducted from your account balance) and will be delivered in approximately 2-5 calendar days and is delivered by United Parcel Services (UPS). Expedited requests cannot be delivered to P.O. Boxes.

Cards replaced via standard mail are sent to cardholders free of charge. Cards replaced via expedited delivery will incur a charge of $15 and the fee will be deducted from your account balance.

Expedited delivery of replacement cards is available usually within 2-5 calendar days and is delivered by United Parcel Services (UPS). Expedited requests cannot be delivered to P.O. Boxes.

No. Any funds that are left on your Key2Prepaid card cannot be transferred. You will need to spend any remaining balance on your Key2Prepaid card and begin using your Way2Go card.

When a Way2Go card is replaced it will be deactivated and your funds will be transferred to the new card that you have requested. You will not need to do anything.

You can check your balance free of charge via one of the following methods:

  • Online at www.goprogram.com
  • Balance inquiry by using a MoneyPass or Comerica Bank ATM
  • Call customer service at 1-844-893-3121 d. Way2Go card mobile app

You can track your spending in any of the following ways:

  • Check your balance and get all of your account information online at www.goprogram.com.
  • Way2Go Card mobile app
  • Visit www.goprogram.com to sign up for phone, text or email alerts for deposits, purchases, or changes to your Way2Go card.

Under most circumstances, No. If your activity withdraws more than the amount available in your payroll card account, it will create a negative balance. A card holder can go negative with certain fees, such as expedited delivery fee for a replacement card, but cannot make a purchase or withdrawal for more than the balance on the account.

It carries forward and is added to your next pay deposit.

  • Way2Go card can be used anywhere merchants display the MasterCard logo.
  • ATM Withdrawals surcharge free at MoneyPass and Comerica Bank ATMs.
  • Over-the-counter Cash Withdrawals (Bank Teller assisted) at MasterCard Member Banks.
  • PIN or Signature transactions at participating retail locations that accept MasterCard.

Yes. But you will need to pay the difference by another payment method i.e. cash, check, or another card.

You can make a purchase that is greater than $17.42, use your card to zero out the account and pay the difference in cash. Or you can receive an Over-the-counter Cash Withdrawal at any MasterCard Member Bank.

You can contact the Customer Service at 1-844-893-3121. Please contact the appropriate State agency regarding amount or effective date of deposits.

KeyBank Key2Prepaid PayCard


The Key2Prepaid card is a MasterCard branded prepaid debit card and your net pay is deposited directly onto the card each pay period.

Yes, you will receive a welcome kit when you enroll and it will provide you with instructions about how you can use the card online at Key2Prepaid.com. It also gives you the phone numbers to call for customer support, if you need help.

No, you must activate your card by calling the number on the back of the card and sign your card before you can use it.

Cards are personalized and placed in the mail for first-class delivery to employees one business day after receipt of the OST enrollment file. Employees then will receive cards in approximately 7 to 10 business days.

Before you can use your card, you must call KeyBank Customer Service at 1-866-295- 2955 to activate your card and select a 4-digit Personal Identification Number (PIN).

You can change your PIN at any time by calling KeyBank Customer Service at 1-866-295- 2955.

Do not try to guess your PIN. For your security, your card may be locked after three incorrect PIN entries. If you forget your PIN, call KeyBank Customer Service at 1-866- 295-2955 to select a new PIN.

Yes, there is a complete detailed list of all transaction fees that is associated with the Key2Prepaid card that can be found here. You will also receive a list of transaction fees with your Key2Prepaid card welcome kit.

You can receive cash from your Key2Prepaid card by any of the following ways:

  • Allpoint or KeyBank ATM locations without a surcharge fee.
  • Cash back with purchases at participating retail locations.
  • Over the Counter Cash Withdrawal at participating MasterCard Member Banks.

If your card is lost, stolen or damaged, cardholders must call KeyBank Customer Service at 1-866-295-2955 to report. A new card will be issued and any remaining balance will be transferred to the new card.

Key2Prepaid card “does not” provide check writing privileges, so you will need to request a new card immediately in order to access your funds.

If your card has been lost, stolen or damaged, you cannot access your funds without a card.

You will receive your card in approximately 4 to 5 business days following your request.

Yes. Cardholders will be presented with two options for card delivery, standard or expedited delivery. Standard delivery requests are free of charge, requests received prior to midnight will be received by the cardholder in the U.S. mail approximately seven to ten business days. Expedited delivery requests will incur a charge of $15 and the fee will be deducted from your account balance.

Cards replaced via standard mail are sent to cardholders free of charge. Cards replaced via expedited/overnight delivery will incur a charge of $15 and the fee will be deducted from your account balance.

Expedited delivery of replacement cards is available usually within one business day.

No. Any funds that are left on your JPMorgan Chase MasterCard payroll card cannot be transferred. You will need to spend any remaining balance on your JPMorgan Chase MasterCard payroll card and begin using your Key2Prepaid card.

When a Key2Prepaid card is replaced it will be deactivated and your funds will be transferred to the new card that you have requested. You will not need to do anything.

You can check your balance free of charge via one of the following three ways:

  • Online at Key2Prepaid.com.
  • Balance inquiry by using an Allpoint, or KeyBank ATM

You can track your spending in any of the following ways:

  • Check your balance and get all of your account information online for FREE at Key2Prepaid.com.
  • Sign up for deposit and/or purchase alerts through Key2Prepaid.com.
  • Visit Key2Prepaid.com to sign up for text and email alerts for deposits, purchases, or changes to your Key2Prepaid card.

Yes. If your activity withdraws more than the amount available in your payroll card account, it will create a negative balance.

It carries forward and is added to your next pay deposit.

  • Key2Prepaid card can be used anywhere merchants display the MasterCard logo.
  • ATM Withdrawals surcharge free at Allpoint and KeyBank ATMs.
  • Over-the-counter Cash Withdrawals (Bank Teller assisted) at MasterCard Member Banks.
  • Debit PIN Transactions at participating retail locations that accept MasterCard.

Yes. But you will need to pay the difference by another payment method i.e. cash, check, or another card.

You can make a purchase that is greater than $17.42, use your card to zero out the account and pay the difference in cash. Or you can receive an Over-the-counter Cash Withdrawal at any MasterCard Member Bank.

You can contact KeyBank Customer Service at 1-866-295-2955. Please contact the appropriate State agency regarding amount or effective date of deposits.

Last Modified on Oct 10, 2023
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