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IT Operations

About IT Operations

The Information Technology Operations team supports disaster recovery, business continuity and incidents providing operational management for technology changes, problems and events.

Problem Management
Identifies, diagnoses and eliminates reoccurring incident impact(s) to the State of Oklahoma’s IT services and solutions.

Incident and Event Management
The Information Technology Operations Command Center provides incident response and manages major incidents giving visibility to management and customers on outages.

Change Management
Responds to partners’ needs, requests, and requirements quickly and efficiently while reducing incidents, disruptions, and re-work.

Configuration Management
Responsible for identifying, recording, evaluating, coordinating, reporting, and controlling configuration items by supporting process activities to maintain integrity.

Business Continuity and Disaster Recovery
Ensures continuity of operations for the state in the event of a disaster and prepares for rapid recovery of critical OMES IS operations.

How Can We Help?

OMES Service Desk

Submit a help request, use our chat support, view our top FAQ or track your request progress

Non-State Employee?

If you are not a state employee, fill out our Web Service Request Form for assistance from our team

The strategic plan and radar map provides a three-year plan for upcoming product and service changes.

The service map is used to find more information about our escalation tiers.

IT Operations Plan (PDF)
Strategic Radar Map (PDF)
Service Map (PDF)


Aleta Seaman
IT Operations Senior Director


Technical Account Manager

Sherri Henderson
Phone: 405-664-9725

Last Modified on Nov 15, 2023
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