About IT Operations

Problem Management
Identifies, diagnoses and eliminates reoccurring incident impact(s) to the State of Oklahoma’s IT services and solutions.

Incident and Event Management
The Information Technology Operations Command Center provides incident response and manages major incidents giving visibility to management and customers on outages.

Change Management
Responds to partners’ needs, requests, and requirements quickly and efficiently while reducing incidents, disruptions, and re-work.

Configuration Management
Responsible for identifying, recording, evaluating, coordinating, reporting, and controlling configuration items by supporting process activities to maintain integrity.

Business Continuity and Disaster Recovery
Ensures continuity of operations for the state in the event of a disaster and prepares for rapid recovery of critical OMES IS operations.