New IT strategic plan sets vision for State of Oklahoma technology strategy
By Destiny Washington and Christa Helfrey
The Office of Management and Enterprise Services primarily works behind the scenes of Oklahoma state government, but their meaningful mission affects every state employee, every agency and millions of Oklahomans. Under the leadership of State Chief Information Officer Jerry Moore, our OMES Information Services team of technology experts has become one of the most advanced state government IT enterprise groups in the nation. They have championed many modernizations in recent years – like enabling government services to continue efficiently and securely from any location for the first time in history – and have earned national recognition along the way.
To guide that momentum over the next few years, CIO Moore and his team have collaborated with executive branch agency leadership to develop the latest Oklahoma IT Strategic Plan, which aligns the entire state on current goals and steers the direction of technology in Oklahoma.
The IT Strategic Plan defines the state’s focus and action around technology initiatives through fiscal year 2025. At its foundation lies Gov. Kevin Stitt’s key goals of driving hope for all Oklahomans, protecting citizens, becoming a top 10 state for business and delivering taxpayers more for their money.
“Governor Stitt’s pillars drive the role of technology in state government, the state IT enterprise, and management of IT investment,” Moore said. “There have been massive advancements in our technological-based services, and we work diligently make sure all systems integrate together for a more efficient government.”
Our current priorities for current FY 2023 align into four core areas:
1. Employee empowerment
- Improve workstation support model.
- Mature IT service management and customer service delivery.
- Implement zero-touch computer deployments.
- Eliminate duplication of system processes.
2. Digital transformation
- Improve citizen experience by evaluating workflows and delivery channels.
- Mature emerging technology, such as robotic process automation and artificial intelligence.
- Mature enterprise reference architecture.
3. Technology management
- Modernize legacy systems.
- Expand and increase the efficiency of the state network.
- Continue to mature IT operations command center continuity of operations and disaster recovery planning.
- Complete agency risk mitigation projects.
4. Data enablement
- Mature security and the statewide data platform.
- Provide data management and analytics; increase decision support and transparency systems.
- Continue to mature PeopleSoft, the statewide financial system.
- Mature operations for cloud migration.
Achieving these goals doesn’t happen alone. We collaborate with many strategic technology partners to move our strategy forward and find new opportunities for innovation. For companies looking to learn how to do business with the state, we encourage you to attend the second-annual State Suppliers Expo on Oct. 11 at the Oklahoma City Convention Center.
“The State of Oklahoma is a $22.9 billion entity,” said Sate Chief Operating Officer Steven Harpe. “It is imperative we provide world-class technology service and partner with companies capable of making our success possible.”
The IT team works together to dramatically change the experience of providing central services for the State of Oklahoma by focusing on human capital management, building deep relationships and infusing modern technology into the citizen experience while maintaining fiscally responsibility.
“We will continue to follow our mission to serve those who serve Oklahomans and get stuff done,” Moore said.
Read more about the OMES Information Services team in the Oklahoma FY 23-FY 25 IT Strategic Plan.