- Call Center
- Cable/Tower Management
- Storage and Backup
A statewide audit of all contact centers will gather data on how to improve IT solutions and business processes while providing direction on the best ways to improve the contact centers across the state.
Oklahoma's workforce is spread throughout the state, with many offices in rural locations. The Network and Server Operations team ensures all state employees can connect to the internet and the state's servers and storage.
This team handles requests to create new rules for the state's firewall or to modify existing ones.
- Network switches.
- Routing and LAN assignments.
- Indoor and outdoor cabling.
- Copper and fiber.
Load balancing services
- Assists with web and public-facing applications.
Telecom Future Solution
We are working to make softphones the standard. The flexibility of softphones allows employees to answer calls on a laptop or mobile device, although some hard phones will still be used for medical and prisons. We will continue to replace legacy Telecom and reduce the hardware footprint at all state offices.
The Network and Server Operations team manages and supports the servers, storage, backup and the cloud for the over 100 unified agencies in the State of Oklahoma. New agencies are added frequently, which further protects Oklahomans' data.
To accomplish that, the state has the Lincoln Data Center in Oklahoma City and a disater recovery data center, known as TX1, in Garland, Texas. Everything stored at LDC is backed up and synchronized with TX1, while agencies’ physical servers are backed up and replicated to Stillwater.
Both data centers' backup generators run on diesel fuel to continue services in the event of power outages, protecting the 2.66 petabytes of storage. LDC can withstand up to 200 mph windspeeds (EF-5 tornado) and TX1 can sustain windspeeds up to 136 mph (EF-3 tornado). Currently, the State of Oklahoma has over 3,500 virtual servers and more than 130 physical servers.