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Customer Success

About Customer Success

The Customer Success team supports computers, laptops, tablets, phones and software including ordering and installation, troubleshooting, lifecycle management and mobile device management.

OMES Service Desk
The OMES Service Desk is the entry point for all IS requests. Reaching out to OMES IS through this team is the fastest way to receive support for all of your IT needs.

Password Reset
For help resetting your password or unlocking an account, our team assists across all systems and platforms.
More Information >

The OMES Provisioning team processes user requests for access to a variety of state systems and platforms in a timely manner while utilizing the principle of least privilege.

Mobile Device Management
Downtime on your cell phone can cause a severe headache. Our team diagnoses problems and keeps you updated every step of the way.
More Information >

Computer Support
OMES provides a one-stop shop for all your computer needs like requesting new devices, end-use support for issues and setting up new hires.

Executive Support
Our team of highly technical staff provides specialized support for all State of Oklahoma VIPs to ensure limited downtime.

We support contact centers, soft phones, and conferencing.

Computer Order Widget (COW)
Don’t know which computer is right for you? View OMES Computer Ordering Widget (COW) for product specifications of current models.

How Can We Help?

OMES Service Desk

Submit a help request, use our chat support, view our top FAQ or track your request progress

Non-State Employee?

If you are not a state employee, fill out our Web Service Request Form for assistance from our team

The strategic plan and radar map provide a three-year plan for upcoming product and service changes.

The service map is used to find more information about our escalation tiers.

Customer Success Plan (PDF)
Strategic Radar Map (PDF)
Service Map (PDF)


Aleta Seaman
Customer Success Senior Director

Phone: 405-248-7943

Technical Account Manager

Deann Romine
Phone: 405-365-3578

Toshawyna Clay

Phone: 405-522-0179

Last Modified on Nov 15, 2023
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