IS Service Map
We are committed to ensuring you can connect with OMES IS when help is needed. Use this service map for escalation tiers.
- Applications
- Data
- Customer Success
- Security
- Network & Servers
- EPMO
Build, Maintain and support applications and web services
- Citizen experience and web services
- Custom, enterprise and legacy applications
- Maintenance
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Tier 2- Contact technical account manager or tam@omes.gov
Judy Jackson
Email: judy.jackson@omes.ok.gov
Phone: 405-521-2911
Tier 3- Contact chief officer or director
Application and Data Services Senior Director
VACANT
Tier 4- Contact state chief information officer
Joe McIntosh
State Chief Information Officer
Office: 405-898-0717
Cell: 405-219-9382
Email: joe.mcintosh@omes.ok.gov
Tier 5- Contact Information Technology Operations Command Center (ITOCC)
Escalate to ITOCC for an agency wide emergency outage affecting multiple teams or locations. Call 405-522-9444
IT Operations supports disaster recovery, business continuity and major incidents as well as provides operational management for technology changes, problems and events.
Aleta Seaman
IT Operations Senior Director
Phone: 405-248-7943
Email: aleta.seaman@omes.ok.gov
Support data integration and data standards.
- Governance.
- Data standards.
- Data sharing and exchange.
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Tier 2- Contact technical account manager or tam@omes.gov
Judy Jackson
Email: judy.jackson@omes.ok.gov
Phone: 405-521-2911
Tier 3- Contact chief officer or director
Data Services Senior Director
Jessica Gateff
Email: jessica.gateff@omes.ok.gov
214-592-7838
Tier 4- Contact state chief information officer
Joe McIntosh
State Chief Information Officer
Office: 405-898-0717
Cell: 405-219-9382
Email: joe.mcintosh@omes.ok.gov
Tier 5- Contact Information Technology Operations Command Center (ITOCC)
Escalate to ITOCC for an agency wide emergency outage affecting multiple teams or locations. Call 405-522-9444
IT Operations supports disaster recovery, business continuity and major incidents as well as provides operational management for technology changes, problems and events.
Aleta Seaman
IT Operations Senior Director
Phone: 405-248-7943
Email: aleta.seaman@omes.ok.gov
Support computers, laptops, tablets, phones and software
- Ordering and installation.
- Troubleshooting.
- Lifecycle management.
- Mobile devices.
- User provisioning.
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email: ServiceDesk@omes.ok.gov
Tier 2- Contact technical account manager or tam@omes.gov
Toshawyna Clay
Email: toshawyna.clay@omes.ok.gov
Phone: 405-522-0179
Tier 3- Contact chief officer or director
Aleta Seaman
Customer Success Senior Director
Email: aleta.seaman@omes.ok.gov
Phone: 405-248-7943
Tier 4- Contact state chief information officer
Joe McIntosh
State Chief Information Officer
Office: 405-898-0717
Cell: 405-219-9382
Email: joe.mcintosh@omes.ok.gov
Tier 5- Contact Information Technology Operations Command Center (ITOCC)
Escalate to ITOCC for an agency wide emergency outage affecting multiple teams or locations. Call 405-522-9444
IT Operations supports disaster recovery, business continuity and major incidents as well as provides operational management for technology changes, problems and events.
Aleta Seaman
IT Operations Senior Director
Phone: 405-248-7943
Email: aleta.seaman@omes.ok.gov
Safeguarding and protecting state data and applications.
- Endpoint security
- Compliance/privacy
- Forensics/incident response
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email: ServiceDesk@omes.ok.gov
Tier 2- Contact technical account manager or tam@omes.gov
Julian Thompson
Email: julian.thompson@omes.ok.gov
Phone: 405-521-6955
Judy Jackson
Email: judy.jackson@omes.ok.gov
Phone: 405-521-2911
Tier 3- Contact chief officer or director
Michael Toland
Chief Information Security Officer
Email: michael.toland@omes.ok.gov
Phone: 405-615-6372
Tier 4- Contact state chief information officer
Joe McIntosh
State Chief Information Officer
Office: 405-898-0717
Cell: 405-219-9382
Email: joe.mcintosh@omes.ok.gov
Tier 5- Contact Information Technology Operations Command Center (ITOCC)
Escalate to ITOCC for an agency wide emergency outage affecting multiple teams or locations. Call 405-522-9444
IT Operations supports disaster recovery, business continuity and major incidents as well as provides operational management for technology changes, problems and events.
Aleta Seaman
IT Operations Senior Director
Phone: 405-248-7943
Email: aleta.seaman@omes.ok.gov
Build and support infrastructure for state data and applications.
- Network connectivity
- Servers and storage
- Phones and Call center systems
- Cabling
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Tier 2- Contact technical account manager or tam@omes.gov
Julian Thompson
Email: julian.thompson@omes.ok.gov
Phone: 405-521-6955
Abdul Bashorun
Email: abdul.bashorun@omes.ok.gov
Phone: 405-273-9805
Tier 3- Contact chief officer or director
Tier 4- Contact state chief information officer
Joe McIntosh
State Chief Information Officer
Office: 405-898-0717
Cell: 405-219-9382
Email: joe.mcintosh@omes.ok.gov
Tier 5- Contact Information Technology Operations Command Center (ITOCC)
Escalate to ITOCC for an agency wide emergency outage affecting multiple teams or locations. Call 405-522-9444
IT Operations supports disaster recovery, business continuity and major incidents as well as provides operational management for technology changes, problems and events.
Aleta Seaman
IT Operations Senior Director
Phone: 405-248-7943
Email: aleta.seaman@omes.ok.gov
Provide support for small business projects to large enterprise solutions.
- Program and project management
- Business analysis
- Resource support
- Submit Project & IT Approval Initiation Request
Tier 1- Contact the OMES Service Desk
Support Portal
Visit servicedesk.ok.gov to request services, report issues and review FAQ. Log in to see updates on your current service request or communicate with an assigned tech.
Chat Support
Select live chat and type speak with a live agent to start a session:
servicedesk.ok.gov
Email or Phone Support
Local: 405-521-2444
Toll-Free: 866-521-2444
Email: ServiceDesk@omes.ok.gov
Tier 2- Contact technical account manager or tam@omes.gov
Julian Thompson
Email: julian.thompson@omes.ok.gov
Phone: 405-521-6955
Tier 3- Contact chief officer or director
Julie Dostal
PMO Director
Email: julie.dostal@omes.ok.gov
Phone: 904-759-4397
Tier 4- Contact state chief information officer
Joe McIntosh
State Chief Information Officer
Office: 405-898-0717
Cell: 405-219-9382
Email: joe.mcintosh@omes.ok.gov
Tier 5- Contact Information Technology Operations Command Center (ITOCC)
Escalate to ITOCC for an agency wide emergency outage affecting multiple teams or locations. Call 405-522-9444
IT Operations supports disaster recovery, business continuity and major incidents as well as provides operational management for technology changes, problems and events.
Aleta Seaman
IT Operations Senior Director
Phone: 405-248-7943
Email: aleta.seaman@omes.ok.gov
