Oklahoma announces IT strategy for more efficient, customer-focused services

Today, the State of Oklahoma unveiled its Information Technology Strategic Plan for fiscal years 2026-2028. The two-year strategy outlines the state’s vision for its technology landscape, continuing efforts to make services faster, safer and easier to use.

Developed by the Office of Management and Enterprise Services (OMES) and State Chief Information Officer Dan Cronin, the new plan focuses on practical improvements such as reducing service outages, cutting down on outdated systems and helping state employees work more efficiently with modern platforms. All priorities are rooted in the same driving principle – giving agencies the tools they need at the best value and making state services more reliable and intuitive for the people who depend on them.

“This plan is about clarity of purpose and speed of action,” said Cronin. “We’ve concentrated our strategy on the outcomes that matter most – secure, scalable platforms that support a stronger workforce and seamless services for every Oklahoman.”

The 2026-2028 plan is anchored in four statewide goals that will guide every initiative.

• Promote customer centricity: Design services that are intuitive, accessible and responsive to citizen and agency needs.

• Make complexity invisible: Deliver centralized, user-friendly platforms and automate high-volume processes.

• Empower future-ready workforce: Develop tech literacy programs to equip Oklahoma’s IT professionals with enhanced skills, tools and leadership pathways to meet the evolving demands of the industry.

• Modernize with purpose and precision: Prioritize secure, cloud-native infrastructure and shared platforms that reduce duplication, improve resiliency and enable innovation.

These strategic priorities aim to guide the state’s IT investments through FY 2028. Each includes key initiatives to drive tangible change and expected benefits for state agencies and citizens alike to track progress and ensure transparency.

“Technology is not just a support function – it’s a driver of public trust and government performance,” Cronin said. “This strategy gives us the discipline and direction to deliver faster, safer and smarter services across Oklahoma.”

The full 2026-2028 IT Strategic Plan is available on the OMES website.