DL Services & Compliance SOPs

A.01 - Original Issuance (Class D and State ID)
Original issuance of Class D license or State ID

A.02 - Class D Transfers
Processing transfer of Class D licenses from out-of-state and foreign countries

A.03 - Renewal or Replacement (Class D and State ID)
Renew or replacing Class D license or State ID

A.04 - Learner Permit Issuance
Eligibility criteria and how to process issuance of learner permit

A.05 - Intermediate License Issuance
Eligibility criteria and how to process issuance of intermediate license

A.06 - Farm Permit Issuance
Eligibility criteria and how to process issuance of farm permit

A. 07 - Motor Cycle Endorsement and Permit Issuance
Eligibility criteria and how to process issuance of motorcycle permits and endorsements

A.08 - Parent Taught Affidavit Processing
Processing applications and verifying eligibility for parent-taught driver education

A.09 - Voluntary Surrender of License
Processing the voluntary surrender of a Class D driver license

B.01 - CLP Issuance
Describes how to process original issuance of a CLP, including eligibility requirements and associated restrictions

B.02 - CDL Transfers
Describes how to process transfer of out-of-state or Canadian CDLs

B.03 - CDL Upgrades (CLP to CDL and Class Upgrades)
Describes how to process upgrade from CLP to CDL and upgrade class of CDL

B.04 - CDL Voluntary Downgrade Processing
Describes how to process the voluntary downgrade of a CDL to a Class D license

B.05 - Renewal or Replacement (CDL)
Describes how to process the renewal or replacement of a CDL (for in-person transactions only)

B.06 - Non-Domicile and Custom Harvester CDL Eligibility
Outlines eligibility requirements for non-domicile and custom harvester CLP/CDL issuance

B.07 - CDL Self-Certification and Medical Certificates Processing
Provides instructions on how to process medical self-certification forms and DOT medical examiner certificates for CDL applicants and license holders

B.08 - CDL Military Skills Test Waiver
Outlines eligibility requirements for CDL military skills test waiver program and how to process the waiver

B.09 - CDL Endorsements and Restrictions Processing
Provides guidance on the different endorsements and restrictions specific to CLPs/CDLs

B.10 - DACH Status Verification
Describes how to perform verification of Drug Alcohol Clearinghoues (DACH) status during issuance of a CLP/CDL 

B.11 - DACH Downgrades Processing
Describes how to process downgrading of a CDL following change of Drug Alcohol Clearinghoues (DACH) status to "Prohibited"

C.01 - Homeless Youth 
Processing credential issuance for homeless applicants under 21

C.02 - U.S. Passport and Immigration Document Verificiation 
Verifying authenticity of US-issued passports and immigration documents

C.03 - REAL ID
Document requirements and issuance procedures for REAL ID

C.04 - Sex Offender Processing 
Processing credential issuance for sex offenders and verifying registry status

C.05 - Department of Corrections Credentials 
Covers issuance of free state IDs for customers recently released by Oklahoma Department of Corrections, according to guidelines set by the Sarah Stitt Act

C.06 - Address Confidentiality Program 
Processing credential issuance for applicants enrolled in ACP

C. 07 - Sex Change Processing
Outlines how to process changing the sex on a customer's credential

C.08 - Veteran Status Verification
Verifying veteran status of applicants and issuing credential with veteran logo and/or waived fee

C.09 - Correction of Errors on Issued Credentials 
Replacing credentials issued with (examiner or card production) errors

C.10 - ASL Interpreters for Hearing Impaired Testing 
Scheduling ASL interpreters to support hearing-impaired customers during credential issuance and/or testing

D.01 - Vision Test
Provides vision screening requirements for each class of license, in addition to instructions on how to administer each type of vision test

D.03 - Class D Skills Test
Guidelines and instructions for conducting and scoring Class D skills tests

D.04 - CDL Skills Test Scheduling and Processing
Instructions on scheduling a CDL skills test and recording results in CSTIMS

D.05 - Test Results Processing
Instructions on how to enter test results into D360 and CSTIMS

D.06 - Drive Test Center
Step-by-step guidance on scheduling applicants at SOK drive test center 

D. 07 - Sweet Sixteen Guarantee
Eligibility requirements and instructions on how to process Class D skills test applicants under Sweet Sixteen Guarantee program 

N.01 - DPS Medical Cases Processing
Step-by-step instructions on processing DPS medical cases

N.02 - Modified Driver License Processing
Instructions on how to issue a modified driver license to allow restricted driving privileges for suspended drivers with no other adequate means of transportation

N.03 - Provisional Driver License Processing
Step-by-step instructions on how to enroll applicants in PDLP and add the accompanying restrictions

N.04 - IDAP Restricted Driver License Processing
Step-by-step instructions on how to add "R" interlock device restriction to IDAP enrollee's driver license

N.05 - Credential Reinstatements Processing
Instructions on how to process reinstatement of driving privileges

I.01 - Emergency Response
Outlines best practices for Service Oklahoma (SOK) stores to respond to emergencies, ranging from tornadoes to active shooter situations

I.02 - Issue Escalation
Outlines the process for escalating issues that arise in SOK stores, including suspected fraud, policy conflicts and system errors. 

I.03 - Staffing & Shift Management
Outlines the process for addressing absences, both planned and unplanned, across Service Oklahoma