Standard Operating Procedures (SOP) Hub
Welcome to your one-stop shop for Standard Operating Procedures at Service Oklahoma. This page is designed to make it easier to find, follow and suggest procedures that help us deliver consistent, high-quality service. These SOPs are living documents, updated as we evolve—especially during our transition with Project BOOST.
Quick Reference
- Frequently Used
- SOP Highlights
This section features the SOPs you access most often, offering quick and clear guidance for your everyday tasks.
A.01 - Driver License Original Issuance (Class D and State ID)
Original issuance of Class D license or State ID
C.03 - REAL ID
Requirements and issuance procedures for REAL ID
D.04 - CDL Skills Test Scheduling and Processing
Instructions on scheduling a CDL skills test and recording results in CSTIMS
G.02 - Title Transfer Process
Overview of title transfers
G.09 - Vehicle Renewals
Process overview for renewing a vehicle’s annual registration
G.19 - OneLink Basics
Basic steps to set up and configure OneLink for customer-facing motor vehicle processing, including cash drawer and receipting processes that are components of most transaction types
I.02 - Escalation Protocol
Outlines the process for escalating issues that arise in SOK stores, including suspected fraud, policy conflicts, and system errors
This section highlights SOPs for newly launched services, those recently featured in the media and the procedures widely publicized across the organization so you can stay current with what’s new and top of mind.
A.06 - Farm Permit Issuance
Eligibility criteria and how to process issuance of farm permit
A.07 - Motorcycle Endorsement and Permit Issuance
Eligibility criteria and how to process issuance of motorcycle permits and endorsements
D.07 - Sweet Sixteen Guarantee
Eligibility requirements and instructions on how to process Class D skills test applicants under Sweet Sixteen Guarantee program
G.11 - Special Plates
Process for issuing and renewing special license plates
G.15 - Private Aircraft Registration
Details for processing of aircraft registrations
Categories
Building the Framework for Consistency
As the SOP library continues to grow with Project BOOST updates and new procedures across Service Oklahoma, collaboration with the vendor helps keep guidance clear and current. Feel free to bookmark the SOPs or sections you rely on most for quick reference and share any feedback or suggestions you have.
Support
L.02 - SOP Creation and Updating Protocols
Governs developing new SOPs, revising existing SOPs, and cancelling obsolete SOPs
SOP Template
Please use this templatte when creating or modifying an SOP submission
We’re always looking for ways to improve and keep our SOPs clear and helpful. If you’ve spotted outdated steps, need clarification or have an idea for an SOP that’s missing, let us know. Your feedback helps us keep things accurate and easy to follow.
| Functional Area | Creation / Termination | Contact |
| Class D License | Director of Customer Experience | Vacant |
| Compliance | Compliance Supervisor | Michael O'Neal |
| Regulatory | Regulatory Services Manager | Caitlin Owen |
| CDL | CDL Manager | Alyson Sorenson |
| Customer Experience & Stores | Director of Customer Experience | Matthew Hunt |
| Motor Vehicle | MV Managers | Tiffany Doane |
| Audit | Audit Manager | Sara Brophy |
| Business Support Services | Business Support Services Manager | Kimberley Owen |
| Help Desk & Phone Center | Customer Success Manager | Kristopher Dixon |
| Central Processing | Central Processing Manager | Reginald Dodoo |
| Designated Examiners & Drive Schools | Designated Examiner Manager | Roxann Donatini |
| Training | Director of Training and Learning Pathways | Cassie Fluitt |
| IT | Chief Technology Officer | Isaac George |
All Service Oklahoma SOPs will be housed here on the intranet, ensuring everyone has access to the most up-to-date process documentation. Once a new or revised SOP is approved by the Subject Matter Expert (SME), submit it to Vanessa Spaeth, Service Oklahoma’s Internal Communications Manager, for posting. Cancelled SOPs will be archived for reference. If you have any questions or need assistance with a submission, contact Vanessa below!
Service Oklahoma
P.O. Box 11415
Oklahoma City, OK 73136
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