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Effective November 1, 2007 Title 56, Section 237B of the Oklahoma Statutes required an insurance data match between Oklahoma's child support agency and insurers on personal injury, wrongful death, and workers' compensation claims of $500 or more.  Any Insurance Company paying a claim in excess of $500 must determine if the claimant owes past due child support before paying the claim. Since November 1, 2007 you and your staff have helped Oklahoma's families receive nearly $50 million in past due child support. 

Unfortunately, because of budget cuts to DHS, one of the allowable methods for Insurance Companies to comply with the mandatory matching process has ended. Insurers have been able to match with CSS in the past through the Child Support Lien Network (CSLN). As of November 1, 2016, Oklahoma no longer contracts with CSLN. However, there are still many options available for insurers to continue to match with Oklahoma Child Support Services.

If your compliance in the past was by allowing ISO to pass claim data to the Child support Lien Network (CSLN) we need you to convert to a new methodology to stay in compliance.  The current available options are: 
 

Option Information Option 1

For most insurance companies, the easiest conversion is to report claimant data through ISO ClaimSearch, who created the Child Support Enforcement Agency (CSEA) Reporting Service. (If you are already a member of ISO, then this is as easy as authorizing ISO to start using your data for CSEA matching.) When you report of a claim, ISO ClaimSearch will search the federal child support ("OCSE") database. If your claim matches a record in the database, ISO will notify OCSE that a matching claim has occurred.  OCSE will inform the appropriate state child support enforcement agency, including Oklahoma Child Support Services (CSS). Through the CSEA Reporting Service, ISO ClaimSearch offers a streamlined process that improves efficiency and increases compliance with mandatory and optional reporting states. And the service is free of charge to ISO ClaimSearch participants. To sign up for the CSEA Reporting Services, or for information about the programs and participating states, please contact:

ISO ClaimSearch Customer Support

1-800-888-4476

Info.claimsearch@iso.com

Option 2

Insurers can report claimant data using a direct File Transfer Protocol (FTP) process directly to the Federal Office of Child Support Enforcement (OCSE). The contact for this option is insurancematch@acf.hhs.gov.

Option 3 Contact CSS directly.
Donna Auter                           Mary Thompson
Lien Coordinator                    Programs Manager 
Phone: 405-522-2674            Phone: 405-522-2576
Fax: 405-522-4570                 Fax: 405-522-4570
Email: CS.liens@okdhs.org   Email: CS.liens@okdhs.org

The continued partnership between insurers and CSS is crucial in our efforts to provide support for families.   Please contact our office if we can provide additional information.  We are happy to assist you in determining the best method for your agency to match with child support records.

Compliance with Notice of Lien

After a match, CSS mails the insurance company a Notice of Lien. The company must remit payment to: 

Oklahoma Centralized Support Registry
P.O. Box 268849
Oklahoma City, OK 73126-8849

The law allows insurers to first deduct attorney fees or health care expenses before sending the child support payment to CSS.

The law allows insurers to request new info from the claimant, including the claimant's social security number (SSN) and new addresses. If the obligor/claimant refuses to provide this information, the insurer does not have to make the insurance payment to the claimant. Insurers are granted immunity from liability for asking for such data, and for implementing and complying with this law.

Insurers are subject to a $10,000 fine and may be liable for the amount of child support that should have been withheld and paid to CSS for each non-compliance occurrence. Please contact Donna Auter by telephone at (405) 522-2674 or by e-mail to let CSS know of the option which your insurance company plans to use.

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