Promoting and protecting the health of our members by highlighting key topics in the healthcare industry.
- Provider Contacts
- Medicare Contacts
- HIPAA Contacts
Plan Contact Information
Plan Administrator
Oklahoma Health Care Authority
Employee Group Insurance Division
4345 N. Lincoln Blvd.
Oklahoma City, OK 73105
405-717-8780 or toll-free 800-752-9475
HealthChoiceOK.com
Network Management Unit
4345 N. Lincoln Blvd., Ste. 100
Oklahoma City, OK 73105
405-717-8780 or toll-free 800-752-9475
EGID.NetworkManagement@omes.ok.gov
HealthChoiceOK.com
Appeals
Pre-service appeals
P.O. Box 400046
San Antonio, TX 78229
Post-service appeals
P.O. Box 30546
Salt Lake City, UT 84130-0546
New Claims, Correspondence and Medical Records
HealthChoice
P.O. Box 30511
Salt Lake City, UT 84130-0511
Medical and dental claims, eligibility, benefits and certifications
Toll-free 800-323-4314
TTY 711
Payer ID: 71064
Providers can submit claims electronically through acceptable clearinghouses as identified by the medical and dental claims administrator using payer ID 71064.
SilverScript (Medicare Part D)
Prior Authorization toll-free 855-344-0930
Customer Care toll-free 866-275-5253
healthchoice.silverscript.com
Pharmacy Benefit Administrator: CVS/caremark
Prior Authorization toll-free 800-294-5979
Customer Care toll-free 877-720-9375
caremark.com
Optum Pay
Toll-free 877-620-6194
Optum Pay sign in
Plan Contact Information
Plan Administrator
Oklahoma Health Care Authority
Employee Group Insurance Division
4345 N. Lincoln Blvd., Ste. 100
Oklahoma City, OK 73105
405-717-8780 or toll-free 800-752-9475
HealthChoiceOK.com
Eligibility and Enrollment – EGID Member Services
Monday through Friday, 8:00 a.m. to 4:30 p.m. Central time
405-717-8780 or toll-free 800-752-9475
TTY 711
Medicare Supplement Plans
HealthChoice
UMR – Claims Administrator
Customer Care for HealthChoice Medicare Supplement
Toll-free 800-323-4314
TTY 711
HealthChoice Claims
P.O. Box 30511
Salt Lake City, UT 84130-0511
Appeals
Pre-service appeals
P.O. Box 400046
San Antonio, TX 78229
Post-service appeals
P.O. Box 30546
Salt Lake City, UT 84130-0546
HealthChoice Pharmacy Benefits Manager
CVS/caremark, 24/7, Live operator available 7 a.m. to midnight only
SilverScript Plans 866-275-5253 or TTY 711
Without Part D Plans 877-720-9375 or TTY 711
caremark.com
Pharmacy Prior Authorization
SilverScript plans 855-344-0930 or TTY 711
Without Part D plans 800-294-5979 or TTY 711
CVS Specialty Pharmacy 800-237-2767
Complaints or questions should be addressed to the following:
Oklahoma Health Care Authority
Employee Group Insurance Division
HIPAA Privacy Officer
4345 N. Lincoln Blvd., Ste. 100
Oklahoma City, OK 73105
Telephone 405-717-8780 or 800-752-9475
TTY 711.
Last Modified on
Apr 10, 2025
