Standard Operating Procedures (SOP) Hub

Welcome to your one-stop shop for Standard Operating Procedures at Service Oklahoma. This page is designed to make it easier to find, follow and suggest procedures that help us deliver consistent, high-quality service. These SOPs are living documents, updated as we evolve—especially during our transition with Project BOOST.

Quick Reference

Emergency Response

Filing an IT Ticket

Procurement

Phone Instructions

Frequently Used
SOP Highlights

This section features the SOPs you access most often, offering quick and clear guidance for your everyday tasks.

A.01 - Driver License Original Issuance (Class D and State ID)
Original issuance of Class D license or State ID

C.03 - REAL ID
Requirements and issuance procedures for REAL ID

D.04 - CDL Skills Test Scheduling and Processing
Instructions on scheduling a CDL skills test and recording results in CSTIMS

G.02 - Title Transfer Process
Overview of title transfers

G.09 - Vehicle Renewals
Process overview for renewing a vehicle’s annual registration

G.19 - OneLink Basics
Basic steps to set up and configure OneLink for customer-facing motor vehicle processing, including cash drawer and receipting processes that are components of most transaction types

I.02 - Escalation Protocol
Outlines the process for escalating issues that arise in SOK stores, including suspected fraud, policy conflicts, and system errors

This section highlights SOPs for newly launched services, those recently featured in the media and the procedures widely publicized across the organization so you can stay current with what’s new and top of mind.

A.06 - Farm Permit Issuance
Eligibility criteria and how to process issuance of farm permit

A.07 - Motorcycle Endorsement and Permit Issuance
Eligibility criteria and how to process issuance of motorcycle permits and endorsements

D.07 - Sweet Sixteen Guarantee
Eligibility requirements and instructions on how to process Class D skills test applicants under Sweet Sixteen Guarantee program

G.11 - Special Plates
Process for issuing and renewing special license plates

G.15 - Private Aircraft Registration
Details for processing of aircraft registrations

Support

L.02 - SOP Creation and Updating Protocols
Governs developing new SOPs, revising existing SOPs, and cancelling obsolete SOPs

SOP Template
Please use this templatte when creating or modifying an SOP submission

We’re always looking for ways to improve and keep our SOPs clear and helpful. If you’ve spotted outdated steps, need clarification or have an idea for an SOP that’s missing, let us know. Your feedback helps us keep things accurate and easy to follow.

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Functional Area	Creation / Termination	Contact
Class D License	Director of Customer Experience	Vacant
Compliance	Compliance Supervisor	Michael O'Neal
Regulatory	Regulatory Services Manager	Caitlin Owen
CDL	CDL Manager	Alyson Sorenson
Customer Experience & Stores	Director of Customer Experience	Matthew Hunt
Motor Vehicle	MV Managers	Tiffany Doane
Audit	Audit Manager	Sara Brophy
Business Support Services	Business Support Services Manager	Kimberley Owen
Help Desk & Phone Center	Customer Success Manager	Kristopher Dixon
Central Processing	Central Processing Manager	Reginald Dodoo
Designated Examiners & Drive Schools	Designated Examiner Manager	Roxann Donatini
Training	Director of Training and Learning Pathways	Cassie Fluitt
IT	Chief Technology Officer	Isaac George

All Service Oklahoma SOPs will be housed here on the intranet, ensuring everyone has access to the most up-to-date process documentation. Once a new or revised SOP is approved by the Subject Matter Expert (SME), submit it to Vanessa Spaeth, Service Oklahoma’s Internal Communications Manager, for posting. Cancelled SOPs will be archived for reference. If you have any questions or need assistance with a submission, contact Vanessa below!

Submit Feedback

Service Oklahoma
P.O. Box 11415
Oklahoma City, OK 73136

Standard Operating Procedures (SOP) Hub

Quick Reference

Categories

Building the Framework for Consistency

Support

Standard Operating Procedures (SOP) Hub

Quick Reference

Categories

Building the Framework for Consistency

Support

Resources and Tools

Feedback

SOP Governance