Internal Support SOPs

These SOPs cover key internal processes including procurement, IT ticketing, phone call handling and developing SOPs across Service Oklahoma.

L.01 - Policy Development, Revisions & Cancellations
Governs developing new policies, revising existing policies, and cancelling obsolete policies

L.02 - SOP Creation and Updating Protocols
Governs developing new SOPs, revising existing SOPs, and cancelling obsolete SOPs

M.01 - Procurement
Outlines the procurement process for Service Oklahoma (SOK) departments to purchase goods or services from external vendors

M.02 - Filing an IT Ticket
Outlines the process for creating and escalating an IT ticket within Service Oklahoma

M.03 - Answering & Transferring Phones
Outlines the process for answering and transferring SOK phone calls

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We’re always looking for ways to improve and keep our SOPs clear and helpful. If you’ve spotted outdated steps, need clarification or have an idea for an SOP that’s missing, let us know. Your feedback helps us keep things accurate and easy to follow.

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Service Oklahoma
P.O. Box 11415
Oklahoma City, OK 73136

Internal Support SOPs

Governance & Regulatory

Other Internal Processes

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