Employee Newsletter

Did you know the Public Call Center achieved a 93% answer rate in June? This means more Oklahomans are getting resolutions quickly and efficiently. Additionally, Service Oklahoma recently restructured the Motor Vehicle Call Center making services and support more accessible. 

The Motor Vehicle Call Center was created to reduce wait times and improve access for licensed operators and their customers with motor vehicle questions. The most popular topics for both call centers include specialty plates and titles, averaging about 800 calls per week on those two topics alone. 

Awards Open for Nomination

Submit a nomination for yourself, a teammate or a team:
   - Best-in-Class Award – Honors someone who consistently delivers exceptional service to customers, coworkers or partners  
   - Neighborly Award – Recognizes someone who uplifts others and lives out our Neighborly value   
   - Pioneer Award – Celebrates someone who introduced an idea or improvement that made a difference   
   - Rising Star Award – For employees with less than 12 months of service who are already making an impact   
   - Supervisor of the Year – This award honors a leader who empowers and supports others   
   - Team Excellence Award – Recognizes a team that worked together to exceed a goal   
   - Location of the Year – For Service Oklahoma locations (Licensing & Exam locations, Drive Test Centers and CDL locations) that stand out in performance, innovation or culture   
   - Examiner of the Year – Recognizes outstanding performance as a driver license examiner  

We’ll also be recognizing two additional honors. Employee of the Year will be selected from this year’s Employees of the Quarter based on their overall impact and how strongly they reflect our values. The High Five Award will go to the employee who received the most peer-submitted High Fives throughout the year, highlighting the importance of everyday recognition. 

When not at work, you can find Tanya spending time with her family. She enjoys knitting baby blankets, crocheting and “sewing up a storm."