Strategic Plan

The Strategic Plan outlines how we will strengthen customer support, expand access to secure digital services, improve the in-person experience and continue building a workplace where employees can grow, lead and thrive.

Watch the Strategic Plan introduction video to hear directly from Jay and Diedra about the direction of the plan and what it means for Service Oklahoma. You can also review the full Strategic Plan to learn where we are headed and how the plan will guide our work in the years ahead.

Strategic Plan: Four Pillars

Connected

Service that listens and responds by continuing to build a best-in-class, modern call center that Oklahomans can count on. Deliver a truly omnichannel service experience via voice, chat, SMS and email. Technology will support our employees, not replace the empathy and problem-solving they bring to customer service.

Digital

Freedom to access government services anytime, anywhere by delivering flawless, digital experiences for Oklahomans, introducing the Service Oklahoma Wallet for a unified government experience and making it easier to access state services, credentials and records through a connected digital experience.

In-Person

Redefine the in-person experience to be efficient, branded and customer-focused. Build a data-informed network guided by customer experience and community need, while creating multi-service government hubs that bring everything customers need under one roof.

Culture

A place where people want to serve. Build the foundation for a high-performance, values-driven workplace. Grow leaders and careers from within. Be recognized nationally as a Best Place to Work in government while sustaining leadership pipelines and development programs.

How You Can Get Involved

The Strategic Plan will come to life through the work happening across every team at Service Oklahoma.

You can help by learning more about the four pillars, participating in team conversations and thinking about how your work connects to the agency’s shared priorities. Ask questions, share ideas and look for opportunities to improve the experience of customers, partners and employees.

As goals and projects move forward, we will continue sharing updates, milestones and ways for employees to contribute.

Service Oklahoma
P.O. Box 11415
Oklahoma City, OK 73136