Tips for your new EBT Card
The EBT Card is your permanent card. Do not throw away.
Effective March 1, 2024, we have a new process for printing EBT cards in-office:
- New clients who have never previously been issued a card for SNAP benefits
- Child Care clients (new or replacement cards)
- For all others, see “How do I get a new EBT card?” below.
To easily manage your card, use the Connect EBT Client Portal or mobile app for Apple or Android devices.
The Connect EBT Client Portal is a website that can be accessed by your internet browser. The Connect EBT mobile app is available for both Apple and Android devices.
The portal and app require you to create a profile to register your EBT Card. A profile requires your:
- Social Security Number
- Date of Birth
- 16 Digit EBT Card Number
When you sign up on the portal, you can:
- Create PINs for your benefits.
- Ask for a new EBT Card if yours is lost or stolen.
- Check your benefit balances.
- See your benefit transactions.
Every benefit or service you get requires a PIN (Personal Identification Number) for you to access. If you receive more than one benefit, like SNAP and Child Care, you must assign a PIN to each of them. You may assign the same PIN to each of your services.
Soft PINs are four-digit numbers that are easy to figure out, like 1-2-3-4, 1-1-1-1, 1-0-1-0, and 4-3-2-1. Although they are easy to remember, they are also easy to steal. Set a PIN that only you will know.
If your EBT Card is lost or stolen, request a new one by:
- Logging into the Connect EBT Client Portal
- Downloading and logging into the Connect EBT Cell Phone App for Apple or Android
- Calling Conduent at 1-888-328-6551
