Connect EBT Instuctions
This guide includes instructions for:
To register a new account, you will need:
- Active EBT Card Number
- Social Security Number (SSN)
- Date of Birth (DOB)
- Email Address
Registering a ConnectEBT account
1. Access the ConnectEBT Platform
- Download the ConnectEBT App from the Apple App Store or Google Play Store, or visit ConnectEBT Web Portal.
- Once the app is installed or the webpage is loaded, locate and select "Oklahoma" from the dropdown menu at the top of the screen.
- Depending on the platform:
- App: Tap the "Create User Account" button.
- Web Portal: Click the "Register" button on the homepage.
2. Input EBT Card Details
- On the next screen, a text field will prompt you to enter your 16-digit active EBT card number.
- Use only numbers, entering them without spaces or dashes. Ensure the card number is correct before proceeding.
- Tap or click "Continue."
3. Enter Personal Information
- The next page will ask for the following details:
- Social Security Number (SSN): Enter 9 digits without dashes or spaces. For example, 123456789. If the cardholder does not have an SSN, enter 000000000.
- Date of Birth (DOB): Enter the cardholder's date of birth in the MM/DD/YYYY format. For example, 01/01/1980.
- Ensure the information matches the cardholder's whose name is on the front of the EBT card
- Tap or click "Continue" to proceed.
4. Create Account Credentials
- The system will prompt you to create your login credentials:
- User ID:
- Must be 6–12 characters long.
- Can include a mix of letters and numbers but cannot be an email address.
- Once created, the User ID cannot be modified or deleted.
- Password:
- Must be 6–12 characters long.
- Must include at least one lowercase letter, one UPPERCASE letter, and one number. For example, Password1.
- User ID:
- Select a security question from the dropdown menu and enter a case-sensitive answer with no spaces.
- Review the information for accuracy, then click or tap "Continue" to finalize the setup.
How to Check Your Transaction History
ConnectEBT App
- Open the ConnectEBT App and log in using your User ID and password.
- From the home screen, locate the menu bar or navigation icons and select "Transactions."
- On most devices, the "Transactions" icon will be a tab at the top of the screen or listed in a side menu accessible by tapping a hamburger (three-line) icon.
- The app will display a list of transactions from the past 90 days, starting with the most recent.
- Each transaction will show the transaction date, location (e.g., store name or online retailer), and amount spent.
- To narrow down the results, tap the filter icon or select a specific date range if available.
- To view additional details about a specific transaction, tap on the transaction line item.
ConnectEBT Web Portal
- Log in to the Web Portal using your User ID and password.
- The home page will display the "Recent Transactions" section, showing a list of transactions from the last 30 days.
- To view more transactions:
- Click "My Activity" from the top navigation bar.
- Select "Transaction History" from the dropdown menu.
- On the Transaction History page, enter a specific date range in the "From" and "To" fields to view up to 90 days of history.
- Click "Go" to generate the results.
- For additional details about a specific transaction, click the corresponding line item in the list.
How to Change Your PIN
ConnectEBT App
- Log in to the app and navigate to the Home screen.
- Tap "Settings," usually located in the bottom navigation menu or accessible via the profile icon.
- In the Settings menu, select "Card PIN Selection."
- Enter your 16-digit active EBT card number in the provided field and click "Continue."
- On the next screen, enter the requested authentication information:
- Last 4 digits of the SSN.
- DOB in MM/DD/YYYY format.
- Create a new 4-digit PIN. Follow these guidelines:
- Avoid patterns such as sequential numbers (e.g., 1234) or repeated digits (e.g., 1122).
- Do not use easily guessed numbers, such as birth years.
- If an error message appears, confirm all fields are accurate and re-enter a secure PIN.
- Click "Continue".
- A notification box will appear confirming the PIN has been successfully changed.
- If error was received or the PIN selected is not secure, user will be prompted to repeat steps with a different PIN combination.
ConnectEBT Web Portal
- Log in to the Web Portal and click "Card" from the main menu.
- Select "Change PIN" from the dropdown options or side navigation bar.
- Enter your 16-digit EBT card number.
- Provide authentication details:
- Last 4 digits of the SSN.
- DOB in MM/DD/YYYY format.
- Enter a new 4-digit PIN and re-enter it to confirm. Ensure the new PIN follows security guidelines.
- Click "Submit."
- A notification box will appear confirming the PIN has been successfully changed.
Last Modified on
Jan 21, 2025