Terms of Use

1. Introduction

Welcome to Hope, the AI-powered assistant provided by Oklahoma Human Services . By using Hope, you agree to these Terms and Conditions. If you do not accept these Terms, please discontinue use of Hope immediately.

2. Nature of the Service

Hope is a generative AI-powered chatbot designed to assist users with information and inquiries related to Oklahoma Human Services. It is not a tool for emergencies and cannot be used for submitting forms, managing cases, or receiving personalized assistance. While we strive to ensure accuracy, responses generated by Hope may be incomplete, outdated, inapplicable or incorrect.

3. Beta Version Notice

Hope is currently in its beta phase of development, meaning it is still undergoing testingand improvement. As a result:

• Responses may contain inaccuracies, outdated information, or incomplete guidance.
• The system may experience unexpected errors, downtimes, or functionality changes.
• Feedback from users is encouraged to help refine and improve Hope.

Your use of Hope during this beta phase is at your own discretion and risk.

4. Acceptable Use

By using Hope, you agree to:

• Follow the OKDHS Web site Security Policy and use the assistant for lawful and appropriate purposes only.
• Not input or request any unlawful, harmful, discriminatory, or offensive content.
• Not use Hope for commercial purposes, automated data extraction, or other exploitative uses.
• Not attempt to reverse-engineer, manipulate, disassemble or disrupt Hope's functionality.
• Not to infringe or misappropriate third-party intellectual property rights.
• Not to resell the services or content.

We reserve the right to terminate access to Hope for users who violate these Terms.

5. No Legal or Professional Advice

Hope is an informational tool and does not provide legal, financial, medical, or any other form of professional advice. Information obtained from Hope should not be relied upon as a substitute for professional consultation with qualified experts. Hope is not intended for use in emergencies or urgent situations. If you are experiencing an emergency, please contact the appropriate authorities or emergency services immediately.

6. Data Collection and Privacy

• Interactions with Hope may be recorded and analyzed to improve performance and functionality.
• Hope will not automatically store any personal information and will never ask for your personal information.
• Information collected may include prompts, responses, and usage statistics. This data is processed securely and accessible only to authorized personnel.
• The data collected is governed by applicable state and federal law, including the OKDHS Website and Privacy Policy and AWS Chatbot Privacy Policy.
• Do not share sensitive or confidential personal information with Hope, such as Social Security numbers, case numbers, financial details, or other private information.

7. Disclaimer of Liability

• We do not guarantee that Hope will always provide accurate, complete, or reliable information.
• The State of Oklahoma and Oklahoma Human Services are not liable for any errors, omissions, or damages arising from your reliance on responses provided by Hope.
• Your use of Hope is at your own risk.

8. Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of Hope after changes are posted constitutes acceptance of the revised Terms. Hope may notify users of major updates via a prompt or message OR visit this link to stay up to date on any updates of the revised terms.

9. Contact Information

If you have questions about this policy, please contact OKDHS Website Management.