Library: Policy

OKDHS:2-41-1. Data services

Revised 6-15-08

(a) Purpose. Data Services Division (DSD):

(1) supports the development and maintenance of all Oklahoma Department of Human Services (OKDHS) automated information systems;
(2) provides data security support;
(3) operates a host computer center to support OKDHS services;
(4) provides and manages a telecommunications network;
(5) provides assistance in OKDHS management planning for information systems;
(6) approves all OKDHS requisitions for electronic data processing hardware and software;
(7) coordinates and plans for overall OKDHS efficient, cost effective data processing systems;
(8) provides advice and coordination on the best design techniques and practices for OKDHS data systems; and
(9) establishes and maintains departmental standards for:

(A) data processing performance;
(B) data security architecture; and
(C) technology hardware and software standards.

(b) Mission. The mission of DSD is to provide information technology solutions that enable OKDHS to excel in the delivery of public services, utilizing proven technologies, sound business practices, and creative professional staff.

(c) Goals. OKDHS establishes goals as part of its ten-year strategic planning process. All of the DSD goals and objectives are intended to assist OKDHS in achieving the strategic plan goal of continuously improving systems and processes to achieve agency goals.

(d) Desired performance standards. DSD publishes quarterly performance reports documenting actual performance compared to performance standards. DSD performance standards are:

(1) 99.7% availability of the Information Management System (IMS) network during prime shift, 7:00 a.m. - 6:00 p.m., Monday through Friday;
(2) 99.5% availability of the IMS network during non-prime shift, 6:00 p.m. - 7:00 a.m., Monday through Friday and all day Saturday and Sunday;
(3) 2.5 second average end user response time;
(4) 24 hour batch turnaround for all scheduled production processing; and
(5) 99.3% average availability of all IMS transactions.