Library: Policy

340:105-10-59. Outreach service assessment

Revised 9-15-22

(a) Policy.  Outreach services are defined as a one contact intervention the agency or organization initiates with individuals for the purpose of identifying potential participants or their caregivers and encouraging their use of existing services and benefits.  Each potential participant who wants to receive Older Americans Act services completes Title III Program Registration.  The outreach specialist provides information about public and private non-Title III services, available assistance, outreach services, and other Title III of the Older Americans Act (OAA) of 1965 services The outreach specialist obtains necessary information to better serve the potential participant's needs.

(b) Procedures.  At the initial interview, the outreach specialist:

(1) discusses all aspects of program participation, including the opportunity to contribute to outreach costs and other Title III services, as appropriate;

(2) obtains the potential participant's assessment information:

(A) name, address, and phone number;

(B) age, sex, race, ethnicity, minority status, and date of birth with signature verification;

(C) emergency contact's name, address, and phone number;

(D) household status, including whether the potential participant lives alone or with others;

(E) special dietary needs, only when the potential participant is applying for congregate meals or home delivered meals services;

(F) accommodations required for disabilities;

(G) transportation resources;

(H) Title III services requested or needed;

(I) reasons for requesting outreach or other Title III services;

(J) need for additional community resources;

(K) income sources.  Income source information is not required to receive Older Americans Act Title III services and may only be used to assist the potential participant in determining eligibility for non-Title III programs with income guidelines; and

(L) status related to poverty level.

(3) The outreach specialist conducts a face-to-face, person-centered assessment interview with the potential participant. 

(c) Authority.  The authority for this Section is Section 1321.11(a) of Title 45 of the Code of Federal Regulations.

(d) Cross references.  See OAC 340:105-10-50.1(a)(14), 340:105-10-51, 340:105‑10‑54(a)(3), 340:105-10-57, 340:105‑10-58, and 340:105-10-60.