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The Americans with Disabilities Act of 1990 - 
Federal Transit Administration (FTA) Information

The Oklahoma Department of Transportation (ODOT) is committed to ensuring that Federal Transit Administration (FTA) recipients comply with The Americans with Disabilities Act of 1990, including 49 CFR Parts 27, 37, 38, & 39. Transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

Reasonable Accommodation Request 

Individuals may make a request for a reasonable accommodation directly with the FTA recipient or with ODOT's ADA Coordinator.  Reasonable accommodation requests must be filed by using the ODOT’s Reasonable Accommodation Request form.  The ODOT ADA Coordinator can be reached by phone, email, or mail:

Contract Compliance Division
Attention: ADA Coordinator 
200 NE 21st Street
Oklahoma City, OK 73105
Email to:

To ensure that the process is accessible to everyone, ODOT will provide assistance upon request. Requests may be denied or alternative modifications, accommodations or options be provided. Requests may be denied on one or more of the following grounds:

1.      Granting the request would fundamentally alter the nature of the entity’s services, programs, or activities;


2.      Granting the request would create a direct threat to the health or safety of others;


3.      Without the requested modification, the individual with a disability is able to fully use the entity’s services, programs, or activities for their intended purpose.

Complaint Process

In the event an individual believes that the Department has failed to comply with ADA by not providing equivalent access to a Department service, program, or activity, that individual or group of individuals may file a complaint to the Department. The process for filing with the Department be as follows:

  1. A written complaint should be filed within one hundred eighty (180) calendar days of the alleged occurrence using the Department's ODOT FORM FTA-ADA. Copies of this form may be printed from the Department’s website or a copy may be obtained and submitted by contacting the ADA/504/508 Coordinator. If the complainant is unable to write because of a disability and needs assistance in completing the form, ODOT staff will assist by scribing the complaint by phone. If requested by complainant, ODOT will provide a language or sign interpreter or other accessible format. Please call ADA Coordinator at 405-521-4140 or 1-800-788-4539 to request assistance.
  2. The complaint will be reviewed within ten (10) calendar days of receipt to determine whether it contains all the necessary information required for acceptance.

a)      If the complaint is complete and no additional information is needed, the complainant will be sent a letter of acceptance along with the Complainant Consent/Release form and the Notice About Investigatory Uses of Personal Information form.  


b)      If the complaint is incomplete, the complainant will be contacted in writing, by telephone or by email to obtain the additional information. The complainant will be given fifteen (15) calendar days to respond to the request for additional information. If additional information is not received within this fifteen (15) calendar day period, the ADA/504/508 Coordinator will then provide a written notice of failure to provide sufficient documentation to the requestor and to conclude the complaint process.

  1. Within 90 calendar days of the receipt of the signed Complaint Form, the Department will investigate the complaint. An extension of up to ninety (90) calendar days may be granted if both parties agree to such in a written form.
  2. The Department will then provide a written decision to the complainant, which includes a finding of "Cause" or "No Cause" to believe any discrimination has occurred, as well as any actions discussed with the complainant. 

If you believe you have been discriminated against by a public transit provider, you may file an administrative complaint with the FTA Office of Civil Rights:

Federal Transit Administration
office of Civil Rights 
Attention:  Complaint Team
East Building, 5th Floor - TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

Complaint Appeal Process

A complainant who is not satisfied with ODOT’s response to a complaint regarding a request for reasonable modification or alleging any ODOT action prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 27, 37, 38 and 39 has the right to appeal. The complainant has within thirty (30) calendar days of receipt of the “Letter of Findings” to request an in-person hearing or choose to submit explanation and documentation if he/she wishes to appeal the decision. All appeals must be submitted to:

Contract Compliance Division
Attention:  Division Manager
200 NE 21st Street
Oklahoma City, OK 73105
Phone: 405-521-3186
Fax: 405-522-2136
Oklahoma Relay: 1-800-722-0353
Email to:

The appeal will be reviewed by the Appeals Committee, which consists of representatives from the Contract Complaince Division, Multimodal Division, and General Counsel’s Office. The Complainant will receive a final decision within thirty (30) calendar days.  






Last Modified on Apr 18, 2024
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