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Frequently Asked Questions

A QE meets the criteria and complies with state and federal laws and policies governing the security and confidentiality of national fingerprint results. These laws and policies are referred to as QE standards. 

  • A license number has been assigned (applicable to programs only)
  • A QE Application and Agreement form (07LC112E) has been completed by the current owner or responsible entity and submitted to OBI 
  • The individual who signed the form and addendums must have completed the background investigation process, including fingerprinting for access and review, and obtained the OBI-approved access and review training by logging onto CECPD's website (cecpd.org)
  • The QE status has not been terminated 

Your program or the program's general administrative office must be a QE before receiving any fingerprint results from OBI for individuals other than the owner or responsible entity who signs the request for license.

No more than five business days. 

You would have to be re-fingerprinted under the law for child care. 

Yes you can do either.  Our fax number is 405-522-4167.  Our email is OCCSBackground@okdhs.org

  • Punctuation error when registering.  Aside from the comma separating the first and last names, there should be no punctuation; this also includes special characters—the most common being # and & in which should always be removed.  The fingerprint technician can do this and there is no need to call MorphoTrust.
  • ORI error.  Applicant picked incorrect ORI/Agency in which fingerprint record should have been received.
  •  Fingerprint record is stuck in OSBI or FBI database.  Contact OBI and provide TCN and date of print so that OBI can investigate issue.

No. Reason Codes cannot be altered after registration. 

The only way to get results with the correct information would be to get re-fingerprinted. You will have to start the process over if you need to the results to have the correct information.  The fee would be the same as the original submission and it would be assigned a new TCN. 

  1. To schedule an appointment with the OBI Mobile Fingerprinting Unit, use the bottom schedule. Make an appointment on the appropriate date the OBI Mobile Unit will be visiting your county's DHS Office. 
  2. If you find that there are no available appointments on the day the Mobile Unit will be visiting your county, please call Morpho Trust Customer Service at 1-877-219-0197 (payment is accepted with Morpho Trust) or OBI at (405) 962-1735. OBI will not take payments.
Last Modified on Jul 16, 2024