An 9-digit identification number assigned by OKDHS to be used to access Customer Services available through the OCSS Interactive Voice Response Telephone system.
Frequently Asked Questions
Personal Identification Number. This 6-digit number is your secret number to access your personal data. This number is known only to you. Neither OKDHS nor child support staff have access or knowledge of this number.
You must have an active child support case. You may contact the CARE call center at 1-800-522-2922 between the hours of 8 a.m. and 5 p.m. CST. You may also send a request by e-mail to your district Child Support Offices from our list. A new computer generated ID and PIN will be mailed to you within five working days. NOTE: The ID and PIN may arrive on separate days. When requesting an ID and/or PIN, please be sure to include your full name, current mailing address, and OCSS FGN (case number).
Improvements being made to the OKDHS site make it necessary to develop a new and more universal sign in procedure.
The Interactive Voice Response system is a method for accessing payments information by telephone. It will also allow you to hear general child support information and the opportunity to talk to a customer service representative.
You may contact the CARE call center at 1-800-522-2922 between the hours of 8 a.m. and 5 p.m. CST. You may also send a request by e-mail to your district Child Support Offices from our list. A new computer generated PIN will be mailed to you within five working days.
You may contact the CARE call center at 1-800-522-2922 between the hours of 8 a.m. and 5 p.m. CST. After security verification, your OKDHS Customer ID may be given to you over the phone or it will be mailed to you within five working days. You may also send a request by e-mail to your local district Child Support Offices.
You can reset your PIN at any time by logging into the WEBPIN[BT1] , using your current OKDHS Customer ID and PIN. Once the Welcome screen is displayed, click on the "Change My PIN" link, on the left, to access the form.
If you have a DHS Customer ID and PIN you are enrolled for access.
You will need an Internet service provider, a modem and a browser that supports Secure Sockets Layer and 128-bit encryption.
In general, it is available 24 hours a day, 365 days a year unless taken offline for maintenance.
It is suggested that you use a Netscape or Microsoft(f) Internet Explorer browser. These browsers contain advanced security programs. We recommend that you use a browser with 128-bit encryption.
You provide one of our most important safety features by protecting your online PIN. Making sure no one can see the PIN as you sign on and off before moving on to other Web sites.
SECURITY TIPS: These few tips can help ensure the privacy of your account information.
- Always exit the site using the Exit button on the left-hand side.
- Do not write your online PIN in public view.
- Do not leave those numbers where someone sitting at your computer can see them.
- You should never reveal your PIN to anyone.
- Notify OKDHS immediately if you notice any unusual activity.
- Keep all documents that include your account/case information in a safe place.
Change your PIN every 60 days using the Change My PIN page
The information is not public. Only you can access it using your OKDHS Customer ID and PIN. Unless you share your online ID and PIN, no one can access your account information online.
There are two different Security Alert Dialog boxes that might come up when you access the secure server. The first is a warning that you are about to access a secure server, and you should click the "OK" button on it. You might not see this dialog box if you have checked "In the future, do not show me this warning" while accessing a secure Web site.
The second is generated by your Web browser if it does not recognize the security certificate used by our secure server. You should click the "Yes" button to tell your browser to accept the certificate.
There is a link at the top of the sign in page that will allow you to install the OKDHS site certificate on your computer, which should prevent you from seeing the second one in the future.
Users of WebTV (all providers including AOLTV, Microsoft, etc.) are currently unable to access the system due to problems with the way the WebTV browser handles secure Web sites.
