Oklahoma Adult Protective Services (APS) Process FAQ

Welcome! If you've received this FAQ, you've opted into receiving updates on a referral you've reported to APS. Below is a guide to help you understand each stage of the process as you receive text/email updates.

How do I opt out of DHS text message status updates?
To stop receiving text messages, text STOP to 405-522-1672. Opting out will unsubscribe you from all Oklahoma Human Services text updates.

How do I opt back in for DHS text message status updates?
To start receiving text messages, text START to 405-522-1672. Opting in will subscribe you to all eligible Oklahoma Human Services text updates.

What happens at this stage?
Once a referral is made, APS screens the information to determine if it meets criteria for APS involvement under Oklahoma law.
What should I expect?
This process can take up to three business days. If the referral meets the criteria, it is assigned to an APS Specialist. If criteria are not met, the reporter may be referred to another agency for assistance.

What does "closed" mean?
The referral is complete, and APS has determined whether or not the vulnerable adult is in need of protective services. If services were recommended, APS may provide ongoing support or refer to other agencies.
Will I know the outcome?
Confidentiality laws prevent sharing specific case outcomes, but you will receive a notification when the referral is closed.

When does APS follow-up?
After a referral is closed, APS may follow up to ensure the vulnerable adult remains safe and that the recommended services are meeting the vulnerable adult's needs.
Do I need to take further action?
Generally, no further action is required from the reporter. However, if you believe the vulnerable adult’s situation has changed, you can file a new referral.

Last Modified on May 02, 2025

Oklahoma Adult Protective Services (APS) Process FAQ

1. Screening

2. Assigned

3. In Progress

4. Closed

5. Closed Follow-Up

6. Other Questions