Provider Update: December 13, 2018

Submission of Harmony Access Request in Harmony

Locate the Harmony Access Request for Non-DHS Employees form on the Harmony Project webpage at ttp://www.okdhs.org/services/aging/Pages/HarmonyProject.aspx. It is located under the heading New User Access Requests. Complete all appropriate sections of the form; print the completed form; obtain signatures of the Requester, Requester's direct supervisor, and Agency authorized signer signature; scan the completed document and save to your computer. You will need to be able to attach this completed document to a Harmony note later in this process.

To submit a request for Harmony access or access change you will need to follow the PQ Provider Question Submission Job Sheet. As further guidance, please follow these steps in Harmony:

Once logged into Harmony, go to the PQ Chapter
Hover over File and select Add PQ
On the PQ, fill in all required fields and include Provider Name
For Inquiry Type, select Access Request
Fill in the detailed information including what you are requesting and for whom
Set the Status Pending

Note: when the Inquiry Type is set to Access Request, by default the Harmony Help Desk will receive the request, so you will not need to indicate an Assigned Resource.

Hover over File and select Save PQ
When "The save was successful" message appears, click OK
Sub-tabs will appear to the left, select Notes
Hover over File and select Add Note
Complete required fields
For PQ Note Type, select Access Request
For Status, select Pending
Select Add Attachment
Browse for and select appropriate completed Harmony Access Request form
Once the correct form is selected click on Upload
Hover over File, select Save and Close Note

Your access request has been submitted to the Harmony Help Desk and there should be a response to your request within 24 business hours.

Please note: If you have any questions regarding the information provided above, please send questions through the PQ chapter in Harmony.