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An open letter to employers about the Child Support Web Pay portal

Friday, September 09, 2011

Library: News Release

For Media Inquiries, Contact:
Jeff Wagner, OCSS Center for Communications
(405) 514-1233

OKLAHOMA CAPITOL -- Employers increasingly demand the same level of technological sophistication from government that they use in their businesses daily. With eighty-two percent of all child support payments coming from employers via income withholding orders, it is critical that businesses have accurate information regarding the Oklahoma Child Support Services’ Web Pay portal.

OCSS launched Web Pay in May 2005. Employers now make more than 3,000 child support payments each month safely and securely using the online Web Pay portal at (link opens in new window).Other advantages employers have found using Web Pay include:

• Web Pay payments are less expensive and more convenient than mailing paper checks.
• Web Pay payments are easier to manage when entering transactions into payroll software.
• Web Pay payments provide more safeguards for the employer.
• Web Pay payments provide same-day payment confirmation.

OCSS has been using the reliable Web Pay payment confirmation system since 2005; it has a number of safety features which, if followed, will prevent many entry errors.

After the user logs into the Web Pay system, keys in the amount to be paid and clicks “Update," the details of the transaction, including the dollar amount to be remitted, appear on the “Payment Details” screen. After verifying the information, the user then clicks “Continue” or “Add Distribution” for other employees. Once all employees’ withholdings are entered, the amounts are presented a second time for the user’s review.

After verifying the information, the user clicks “Submit Payment” which starts the payment transfer process. Finally, the screen shows the amount of the pending payment amounts, both as a summary and as a list showing the individual payments for each employee’s child support case. A Web Pay Payment Confirmation e-mail is sent the same day to the user with the following information:

Subject: Web Pay Payment Confirmation
Web Pay child support payment has been received.
Received Amount:
Received Date:
Confirmation ID:

Most payments are distributed the night they are received. In addition to payments for current support orders, employers will also frequently use Web Pay to make large lump sum payments for past-due support. These payments are withheld from a variety of income types, including bonuses, severance pay, and similar one-time withholdings from employee pay. OCSS receives at least one large lump sum payment every day.

To learn more about how to make Web Pay work for your business, phone 1-866-553-2368 Monday – Friday, 8:00 a.m. to 5:00 p.m. For more information about Oklahoma Child Support Services, phone 1-800-522-2922 or visit (link opens in new window) and select “Child Support."

To promote healthy families, OCSS establishes, monitors and enforces reliable support while encouraging self-sufficiency and strengthening relationships. The division is responsible for more than 201,000 active child support cases, collecting $317 million last year on behalf of children and families.


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