Library: Policy
OKDHS:115-3-7. Correspondence assignments
Revised 6-1-08
County directors are responsible for responding to inquiries on behalf of constituents from senators, legislators, or the Governor. County directors may receive correspondence assignments with specific control numbers from the Oklahoma Department of Human Services Director's office, and Office of Information and Referral.
- (1) Responses to correspondence assignments may be signed by and sent directly from the county director, unless the cover memo on the assignment specifically requests the correspondence be prepared for the Director's signature.
- (2) Responses prepared for the Director's signature are sent to the Director's office and not dated. A blind copy of the response referencing the control number, for example Director initial #000, is sent to the originating division and to the area director.
- (3) If the assignment is a gubernatorial, senatorial, or congressional inquiry, the county director prepares only one response addressed to the client with a copy to the referring office. In the first paragraph this correspondences references the governor, senator, or member of congress as having made the referral.
- (4) When an inquiry involves issues of confidentiality that OKDHS cannot disclose to anyone other than the client, the county director prepares the appropriate response to the client with a letter of explanation to the referring office.
