Library: Policy

340:75-1-12. Grievances

Revised 11-17-14

(a) Grievance procedures.  Per Oklahoma Administrative Code 340:2-3, Part 5 the Oklahoma Department of Human Services (DHS) Office of Client Advocacy is responsible for establishing and maintaining grievance procedures for:

• (1) individuals receiving services from DHS;

• (2) placement providers; or

• (3) children in DHS custody.

(b) Grievance subjects.  Grievances may regard:

• (1) the substance or application of DHS policy, rule, or regulation, written or unwritten, but does not include DHS policies, rules, and regulations of DHS operated shelters and residential facilities for children; or

• (2) a decision, act, or omission by an employee of DHS or in a DHS operated facility.