(a) Complaints. All household complaints or complaints made by others on a household's behalf about program rules application are handled, per Oklahoma Administrative Code (OAC) 340:2-5, which describes hearing procedures. The Oklahoma Human Services (OKDHS) Office of the Inspector General, Investigations Unit investigates alleged program abuses using procedures, per OAC 340:2-7. Complaints alleging lack of adequate child care by a child care provider are referred to the local licensing representative responsible for the facility in question. • 1
(b) Information disclosure. The use or disclosure of information concerning applicants or recipients of Child Care Subsidy program benefits is restricted to purposes directly connected with program administration, per federal and state laws and OKDHS rules and regulations. • 2
1. County staff use Form 08MP013E, Referral for Services, to refer complaints made against a child care facility to the licensing representative.
2. Refer to Oklahoma Administrative Code 340:65-1-2 for Adult and Family Services program guidance in determining what information is safeguarded and when and how information may be disclosed.