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Library: Policy

340:25-5-114. Procedures for determining and processing noncooperation on Temporary Assistance for Needy Families (TANF) and non-TANF SoonerCare (Medicaid) cases

Revised 9-15-17

(a) Cooperation of custodial persons.The custodial person (CP) must cooperate with the Oklahoma Department of Human Services (DHS) Child Support Services (CSS) program in establishing paternity or in establishing, modifying, or enforcing a support order per Section 654 of Title 42 of the United States Code  (42 U.S.C. § 654) and Section 264.30 of Title 45 of the Code of Federal Regulations (45 C.F.R. § 264.30).A CP receiving:  • 1

(1) TANF must assign rights to support to DHS per 42 U.S.C. § 608; and

(2) non-TANF SoonerCare (Medicaid) benefits for minor child(ren) must assign medical support rights to the Oklahoma Health Care Authority (OHCA) per 42 C.F.R. § 433.146.

(b)Noncooperation of custodial persons.When a CP fails to cooperate, CSS reviews the case to determine noncooperation.When CSS determines noncooperation, CSS notifies Adult and Family Services (AFS) staff in the appropriate DHS county office.AFS staff updates the computer document for noncooperation with CSS and a computer-generated notice per Oklahoma Administrative Code (OAC) 340:65-5-1 is sent advising the recipient of any decrease in benefits due to noncooperation.  2

(1) For CSS to make a noncooperation determination on a TANF case, the cooperation must be essential for the next step in providing child support services, per OAC 340:10-10-5 and 340:10-10-7.  2 & 3

(2) Noncooperation is indicated when the CP:

(A) fails to appear at a CSS district office to provide information or evidence relevant to the case;

(B) refuses to complete and sign documents necessary to take legal action against the noncustodial parent(s) (NCPs) when requested to do so by CSS;

(C) fails to comply with an order to submit oneself or the child(ren) to genetic testing to determine paternity;

(D) fails to appear as a witness at an administrative, district court hearing, or other proceeding;

(E) fails to provide information or attest to lack of information under penalty of perjury;

(F) fails to forward to CSS all child support payments received from the NCPs or those received from entities other than the Centralized Support Registry;

(G) pursues private legal action affecting paternity, child support, medical support, or child care or authorizes payments made other than through the Centralized Support Registry without giving CSS notice, and fails to keep CSS informed of the case status; or  • 4            

(H) engages in ongoing conduct detrimental to CSS enforcement efforts. • 5

(3) DHS AFS staff in the county office determines if good cause for noncooperation with CSS exists per OAC 340:10-10-6.   •  67  

(c) Noncooperation of custodial persons on non-TANF SoonerCare (Medicaid) cases.When CSS district office staff receives an OHCA referral on a non-TANF or existing case update with a pending good cause indicator, staff determines if good cause exists for noncooperation per OAC 317:35-5-7. • 5 through 10

INSTRUCTIONS TO STAFF 340:25-5-114

Revised 9-17-18

1. When an Oklahoma Department of Human Services (DHS) Child Support Services (CSS) district office receives a non-Temporary Assistance for Needy Families (TANF) SoonerCare (Medicaid) referral or case update from the Oklahoma Health Care Authority (OHCA) with a pending good cause indicator, and the custodial person (CP) is requesting Title IV-D services, the custodian must agree to cooperate with CSS, except when the case contains good cause, per Section 654 Title 42 of the United States Code and Oklahoma Administrative Code (OAC) 317:35-5-7. CSS district office staff follows the noncooperation procedures for good cause determination, per OAC 340:25-5-114 Instructions to Staff (ITS) # 5.

2. (a) OAC 340:10-10-5(a) requires applicants or recipients who are parents of the child(ren) in their custody to cooperate with DHS to receive services as a condition of eligibility for TANF. CPs who are parents of the child(ren) receiving TANF benefits must cooperate with CSS. Other CPs receiving TANF benefits, who are not parents of the child(ren), such as grandparents, aunts, or unrelated persons, are not subject to this requirement.

(b) CSS staff updates the cooperation block on the CSS Custodial Person Data Update (CCPU) screen of the automated Oklahoma Support Information System to 'O' and notifies Adult and Family Services (AFS) staff when a CP is not cooperating. When the CP resumes cooperation with CSS, that is, has taken specific action to cooperate, CSS staff changes the cooperation block on the CCPU screen to Y. CSS staff does not consider the CP's statement of willingness to complete the requested action as fulfilling the requirement to cooperate.

(c) When the CP is noncooperative, but cooperation is not essential for the next step in providing child support services, CSS staff does not report noncooperation to AFS staff. For example, if the CP failed to appear at a child support hearing but the court entered a child support order, CSS staff changes the cooperation block on the CCPU screen to Y since the CP's cooperation was not essential in obtaining the child support order.

(d) When CSS receives returned mail or is aware that the CP is not at the address AFS used, CSS staff does not report the CP as noncooperative. Instead CSS staff emails the AFS worker. The AFS worker is responsible for sending Form 08AD092E, County Client Contact and Information Request, to the CP and terminating TANF benefits if the CP fails to contact the AFS worker with a current address. If the TANF case is closed, CSS staff may close the child support case, per Section 303.11(b)(10) of Title 45 of the Code of Federal Regulations(45 C.F.R. § 303.11(b)(10)).

(e) When noncooperation with CSS is determined, AFS county office staff reduces the family's cash assistance by 25 percent of the TANF payment standard, per OAC 340:10-10-5.

(f) CSS may pursue legal remedies, such as contempt citations, bench warrants, license revocations, and body attachments, to compel cooperation of CPs, related and unrelated to the child. Legal remedies, such as these are the only means available to CSS to obtain the cooperation of:

(1) unrelated CPs, as their TANF payments are not reduced; and

(2) CPs in child-only non-TANF SoonerCare (Medicaid) cases, as they are not included in the case.

3. (a) The case applicant must provide sufficient information for CSS to initiate a search for relevant case documents. CSS requests these documents, including orders and other relevant documents from the case applicant and all available sources, such as state registries and court clerks.

(b) The case applicant may be placed in noncooperation status, when:

(1) CSS attempts to obtain necessary information are unsuccessful; and

(2) the case applicant is given notice of necessary information and then fails to provide it.

 4. Retaining private counsel or other services for support collection purposes is not in and of itself justification for a noncooperation referral.

 5. An example of conduct detrimental to CSS enforcement efforts is a CP who harasses a noncustodial parent's (NCP)'s employer, such that it jeopardizes an ongoing reliable source of support.

 6. (a) When CSS staff has reason to believe the TANF CP has good cause for noncooperation with CSS, staff refers the CP to AFS county office staff for a good cause determination, per OAC 340:10-10-6.

(b) OAC 340:10-10-6 ITS explain the AFS process used to determine good cause for noncooperation with CSS after considering the CSS recommendation on Form 08TA009E, Good Cause Report.

 7.  (a) CSS staff builds the case in the Oklahoma Support Information System (OSIS) as "Pending Good Cause Determination," and sends the CP letter C11/03GN542E, Pending Good Cause Determination. This letter requests the CP return the required documentation within 14-calendar days to claim good cause.

(b) CSS staff does not contact or send letters to an NCP until the Pending Good Cause Determination is resolved.

(c) Upon receipt of the CP's completed information and documentation, CSS staff follows guidelines (1) through (3) to make the good cause determination.

(1) Has the NCP been abusive to the CP or the child(ren)?

(2) Was the child conceived as a result of rape or incest?

(3) Is the CP considering, or has the CP decided to place the child for adoption?

(d) When the answer is "yes" to any of these questions, then good cause for noncooperation exists. The type of documentation necessary to make the good cause determination includes:

(1) a birth certificate, medical record, law enforcement report indicating a rape occurred or that the child may have been conceived by rape or incest;

(2) a court document indicating adoption proceedings occurred or are pending;

(3) a written statement from public or licensed private social services agency indicating adoption proceedings are being considered or pending;

(4) a court, medical, child welfare, social services, psychological, or law enforcement record indicating physical or emotional harm inflicted by the NCP on the CP or child(ren); or

(5) sworn statements from individuals other than the CP with knowledge of circumstances based on the good cause claim indicating there is a potential for physical or emotional harm from the NCP toward the CP or child(ren).

(e) When CSS staff determines good cause exists, staff updates the CCPU screen with good cause 'G,' closes the case per 45 C.F.R. § 303.11(b)(10), and sends letter, C12/03GN543E, Good Cause Determination, to the CP. OSIS sends the good cause determination to OHCA.

(f) When the CP fails to provide adequate good cause documentation or fails to respond to the Pending Good Cause Determination letter, the case is pursued as a full service case. The case remains open and district office staff updates the CCPU with a Y. OSIS sends an electronic submission to OHCA indicating CSS is proceeding with the case.

(g) When CSS staff determines good cause does not exist letter, C13/03GN544E, Notice of Denial of Good Cause for Failure to Cooperate, is sent to the CP and CSS continues working the case.

(h) The CP may dispute the good cause determination by providing additional information on C13/03GN544E, Notice of Denial of Good Cause for Failure to Cooperate, and submitting supporting documentation to CSS State Office Center for Operations (CO).

(i) CO forwards the CP's good cause request and information to the appropriate regional administrator (RA) for review. The RA confirms or reverses the previous good cause determination and notifies the CP and CSS staff accordingly.

8. (a) When CSS receives a referral from OHCA with a pending good cause determination, CSS staff builds an information only case (Status 01). The case remains in Status 01 until the good cause determination is made or until the applicant fails to timely continue the good cause determination process.

(b) CSS staff follows the steps outlined in ITS # 7 to resolve the Pending Good Cause claim.

(c) When good cause is denied and all opportunities to appeal or review the decision are exhausted or waived, the case is converted to Status 02.

(d) When good cause is determined, the case is closed.

9. When a CP on an existing CSS non-TANF or Medical Enforcement Only case claims good cause for noncooperation in a district office, CSS staff updates the case in OSIS as Pending Good Cause, sends C11/03GN542E, Request for Determination of Good Cause for Failure to Cooperate, to the CP and follows the steps outlined in ITS # 7 (f) through (i).

. The penalty for noncooperation with CSS by a CP who is a parent receiving non-TANF Medicaid benefits is the removal of the CP's Medicaid benefits from the case. There is no penalty for noncooperation with CSS on child-only non-TANF SoonerCare (Medicaid) cases since adults are not included in the case.
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